OSCAR ALEJANDRO QUINTERO GALLEGOS
MODESTO,CA
Summary
Adaptable professional with extensive experience in customer service and team management. Known for driving revenue growth through strategic promotions and enhancing customer experiences through effective problem resolution.
Professional in delivery industry with strong focus on punctuality and customer satisfaction. Proven track record in managing routes and ensuring timely deliveries. Team-oriented and results-driven, adaptable to changing demands, and skilled in navigation and communication.
Overview
19
19
years of professional experience
Work History
Passenger Driver
Lyft
San Francisco
01.2013 - Current
- Delivered safe, reliable transportation to passengers while adhering to traffic regulations.
- Provided exceptional customer service by ensuring a comfortable and pleasant ride experience.
- Navigated efficiently using GPS technology to optimize routes and reduce wait times.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Managed time effectively to accommodate varying passenger demands and schedules.
- Analyzed trip data to identify trends, improving overall service quality and performance consistency.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Followed applicable traffic regulations and traffic laws.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Remained calm and poised in emergent situations.
- Followed designated routes and schedules while operating vehicles.
- Ensured timely and safe transportation of passengers to designated locations.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Assisted passengers with luggage and provided exceptional customer service during trips.
- Navigated efficiently using GPS systems, optimizing routes for minimal delays.
- Assisted passengers with special needs, ensuring their comfort and accessibility during transportation.
Assistant Manager
Pizza Hut
1047 W Orangeburg Modesto CA 95350
08.2021 - 09.2023
- Led team to enhance customer satisfaction through effective training and support initiatives.
- Developed and implemented staff scheduling processes to optimize workforce efficiency.
- Coordinated inventory management systems to minimize waste and ensure availability of supplies.
- Analyzed sales data to identify trends, driving strategic promotional campaigns for improved revenue.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Ensured compliance with health and safety regulations through regular audits and staff training.
Dishwasher
Huckleberry's Restaurant
2213 Yosemite Ave Modesto CA 95354
06.2010 - 04.2014
- Operated commercial dishwashing equipment to ensure cleanliness and sanitation standards.
- Maintained organized workstation, maximizing efficiency during peak service hours.
- Collaborated with kitchen staff to facilitate timely dish returns and support meal prep.
- Trained new team members on proper washing techniques and safety protocols.
- Assisted in coordinating workflow between dishwashing area and kitchen staff for optimal service delivery.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
Crew Member
Burger King
4612 Kiernan Ave Modesto Ca 95368
03.2007 - 09.2010
- Ensured compliance with food safety and sanitation standards during food preparation.
- Operated cash register efficiently, handling customer transactions accurately.
- Assisted in training new crew members on operational procedures and service standards.
- Collaborated with team members to maintain a clean and organized work environment.
- Prepared food items according to Burger King specifications, ensuring quality and consistency.
- Monitored inventory levels, assisting in stock replenishment to meet demand efficiently.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new crew members on operational procedures, enhancing team performance and service quality.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
Education
High School Diploma -
Robert T Elliot Adult School
Modesto, CA08.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Sales growth
- Cost reduction
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Pizza Hut
08.2021 - 09.2023
Passenger Driver
Lyft
01.2013 - Current
Dishwasher
Huckleberry's Restaurant
06.2010 - 04.2014
Crew Member
Burger King
03.2007 - 09.2010
High School Diploma -
Robert T Elliot Adult School