Oscar F. Padres
Tucson,AZ
Summary
- Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment.
- Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
- Qualified Customer service professional with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Advocate
C3 Customer Contact Channels
Tucson, Arizona
07.2014 - 03.2017
- Helped with questions about members policies, accounts and medications.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Server/ bartender
The Keg Steakhouse + Bar
Tucson, Az
04.2017 - Current
- Position required providing excellent customer service to our patrons.
- Leadership and training duties (training new servers)
- Other duties included serving and preparing food and drinks. Taking orders and using POS systems effectively.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Associate of Science - Business management
Pima Community College
2021
Skills
- 100% Bilingual English / Spanish
- Exceptional communication skills
- Strong sales skills
- Quick learner
- Creative problem solver
- MS Windows proficient
- Strong client relations
- Multi-line phone talent
- POS systems expert
- Team Leadership
Timeline
Server/ bartender
The Keg Steakhouse + Bar
04.2017 - Current
Bilingual Customer Service Advocate
C3 Customer Contact Channels
07.2014 - 03.2017
Associate of Science - Business management
Pima Community College