OSCAR JOSE RAMIREZ ARIAS

Tracked driver activities and unit allocations to ensure operational efficiency.

Monitored and recorded temperatures of refrigerated units to ensure optimal storage conditions.

Oversaw management of drive hours to ensure compliance with DOT regulations.

• Resolve customer complaints with empathy and accuracy, strengthening loyalty and repeat business.
• Maintain professionalism under pressure while managing high-stress disputes and service conflicts.
• Respond to customer inquiries on products, services, and company information, meeting call quality and ticket metrics.

• Streamlined dispatch operations by implementing more efficient scheduling systems and route planning, improving on-time performance.
• Negotiated contracts with third-party logistics providers, securing competitive rates without sacrificing service quality.
• Established safety protocols for drivers and warehouse staff, reducing incident risk while maintaining regulatory compliance.
• Ensured ongoing compliance with federal, state, and local transportation regulations.
• Resolved shipment discrepancies promptly, sustaining positive relationships across company, clients, and carriers.

• Maintained a clean safe-driving record by consistently following traffic laws and company safety standards.
• Inspected and maintained vehicles before and after each shift to catch and report damage early.
• Built trusted client relationships through reliable, professional transportation service.
• Maintained on-time delivery performance by adhering to strict scheduling requirements.