Office M365
Oscar Saul Solis Lagunes
Computer Systems Engineering
Córdoba, Veracruz,Mexico
Summary
Dynamic IT Assistant with proven expertise at Schott Mexico, delivering exceptional technical support and enhancing operational efficiency through custom application development. Skilled in hardware maintenance and incident management, I excel in problem-solving and user training, ensuring seamless integration and minimal downtime for employees. Experienced in administering and supporting the production ERP system, providing hands-on support for production-area systems, and collaborating with international teams on global software validation projects. Committed to driving IT excellence and innovation.
Overview
3
3
years of professional experience
4
4
Languages
Work History
IT Assistant
Schott Mexico
08.2022 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Ensured accurate record-keeping for all IT assets, aiding efficient planning for future investments.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Assisted in the development of custom applications tailored to specific departmental needs, resulting in increased efficiency.
- Trained new employees on company-specific software applications, facilitating faster integration into work processes.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
- Managed change effectively, ensuring minimal disruption during ERP system upgrades or migrations.
- Enhanced data accuracy in the ERP system by conducting regular audits and implementing corrective actions as needed.
- Established effective communication channels between various departments involved in the ERP implementation process, fostering collaboration and teamwork.
- Served as a subject matter expert for ERP system-related inquiries from internal stakeholders, providing prompt resolution to issues encountered.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Ensured seamless integration of MES with other factory systems for optimal data flow and communication.
- Aligned software validation processes with overarching business goals by collaborating closely with stakeholders.
- Optimized test case execution by prioritizing high-risk scenarios, maximizing value from limited resources.
- Documented entire validation process, noting changes or alterations completed.
Support in Software Validation (ERP Expert)
Schott Pharmacuetical
02.2025 - 04.2025
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Participated in team projects with other pharma locations, demonstrating an ability to work collaboratively and effectively.
- Provided thorough documentation of completed tasks, ensuring accurate record-keeping for future reference or audits.
Education
Bachelor of Engineering - Computer And Information Systems
Technological Institute of Orizaba
Orizaba, Veracruz 05.2001 -
Skills
Remote support
Data management
Hardware maintenance
HelpDesk support
Application support
Server management
Operating systems expertise
System configuration
IT documentation
User training
Telecommunications
Database administration
Information security
Incident management
Programming languages
Business analysis
Virtualization technologies
Web development
Cybersecurity practices
Technical support
Hardware installations
User support
Desktop support
Application development
Software development
Infrastructure management
Business intelligence
IT service management
TCP/IP protocols
Hardware diagnostics
Teamwork and collaboration
Multitasking Abilities
Problem-solving
Support services
Manufacturing processes
Process validation
Requirements definitions
Software engineering
Decision-making
Problem-solving abilities
SAP
Requirements analysis
Software testing
Test planning
Technical reporting
Adaptability
Validation protocols
Order management
Report development
Data analytics
Quick learner
Mobile device management
End user support
Project coordination
User interface design
IT resource management
Digital solutions
Supporting projects
Software validation
Documentation skills
Software development tools: JIRA, confluence
Programming languages: java, C#
Documentation review
Software validation techniques
Productivity software
Office Software
ERP
MES Systems
Software
Power BI
Windows Server
Powershell
Visual Studio Code
Visual Studio 2022
Cronetwork
MDC
Techner
Visual
SAP
ORBIS MES
SQL Server
AxTrax
HikCentral
Corel Draw
Adobe Photoshop
Canva
Software de Nomina - Fortia RRHH
Accomplishments
- Developed applications for HR processes, streamlining payroll and user-related workflows to improve efficiency.
- Provided support for multiple third-party software systems, minimizing downtime and ensuring business continuity.
- Configured and administered mobile devices for the MES system, successfully implementing ORBIS to optimize production processes.
- Delivered ERP support in a production environment (Cronet), including data maintenance, issue identification and resolution, user and permissions management, and feedback corrections.
- Supported production systems at the machine level across diverse platforms, ensuring smooth manufacturing operations.
- Led and collaborated on projects with external vendors, coordinating requirements and deliverables to meet organizational goals.
- Contributed to global software validation processes by supporting documentation, coordinating with global pharma units, and executing test cases in controlled environments.
Timeline
Support in Software Validation (ERP Expert)
Schott Pharmacuetical
02.2025 - 04.2025
IT Assistant
Schott Mexico
08.2022 - Current
Bachelor of Engineering - Computer And Information Systems
Technological Institute of Orizaba
05.2001 -
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