David Gonzalez
Manville,NJ
Summary
Results-driven IT Assistant with proven skills in network troubleshooting, cybersecurity, and user training. Committed to maintaining IT infrastructure and enhancing application support for improved operational efficiency.
Overview
3
3
years of professional experience
Work History
IT Assistant
KCI Technology Solutions
Manville, New Jersey
02.2024 - Current
- Delivered technical assistance through helpdesk ticketing system, ensuring timely resolution of user issues.
- Responded promptly to helpdesk requests from internal staff members.
- Troubleshooted internet connectivity issues on both wired and wireless networks.
- Resolved printer, scanner, and fax machine problems, minimizing downtime for staff.
- Trained staff on software applications and best practices for usage.
- Installed new software applications, enhancing system capabilities and improving user experience. applications and troubleshot existing software issues.
- Created user accounts in active directory for new employees.
- Configured and maintained network hardware such as routers, switches, firewalls, servers, and other devices.
- Implemented security measures to protect against unauthorized access to company data.
- Maintained system backups and performed regular data recovery operations.
- Kept software patched and licenses up to date.
Education
Associate of Applied Science - Computer Networking And Cybersecurity
Raritan Valley Community College
Somerville, NJ05-2026
Skills
- Technical support
- Network troubleshooting
- Desktop support
- Remote support
- Application support
- Incident response
- User training
- Software deployment
- Software deployments
- Backup management
- Cybersecurity measures
- Firewall configuration
- Security monitoring
- Workstation configuration
- Hardware deployment
- IT infrastructure
- Technical documentation
Timeline
IT Assistant
KCI Technology Solutions
02.2024 - Current
Associate of Applied Science - Computer Networking And Cybersecurity
Raritan Valley Community College