Osei Poku Afriyie
Brooklyn,NY
Summary
Energetically spearheaded IT and housekeeping initiatives at District Hotel, enhancing guest satisfaction and streamlining operations. Leveraged expertise in network administration and exceptional teamwork to drive improvements, achieving notable efficiency in IT support at A. G Timbers Limited. Demonstrated a keen ability for multitasking and hardware installations, consistently exceeding performance benchmarks.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeping
District Hotel
08.2024 - Current
- Restocked supplies to keep team efficient and ready for guests' orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Established rapport with guests through attentive listening skills and genuine interest in their needs.
- Streamlined room service operations through effective communication with hotel front desk and housekeeping teams.
- Consistently met or exceeded delivery time expectations, enhancing the overall guest experience.
- Conducted regular quality checks on delivered items before presenting them to guests, upholding consistent standards of excellence.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT/ Youth Desk Officer
Timbre and Wood Workers Union of TUC
07.2018 - Current
- Leadership Skills
- Network Setup and Troubleshooting
- Very Good Teamwork
- Maintained a professional office environment through diligent housekeeping efforts, ensuring cleanliness and orderliness at all times.
- Managed sensitive information discreetly while adhering to strict confidentiality guidelines established by the company.
- Promoted adherence to organizational policies by ensuring proper documentation was completed for all work activities.
Information Technology Technician
A. G Timbers Limited
08.2015 - 08.2018
- Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
- Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
Education
Diplomatic In Network And Hardware Engineering -
Intercomm Programming And Manufacturing Co.Ltd
Kumasi GhanaBs Information Technology -
Ghana Communication Technology University
Accra-Ghana10.2021
Skills
- Hardware Installation
- Virtualization Technologies
- Network Administration
- Mobile Device Management
- Help Desk Operations
- Network Troubleshooting
- IT Documentation
- Hardware installations
- Multitasking
- Hardware and Software Repair
Affiliations
I’m sociable and hard-working person
Certification
- Area of certification Training -Network and Hardware
- Area of expertise License Information Technology
- Certified Job Title, Company Name - IPMC
- Area of certification, Company Name - GCTU
Languages
English
Full Professional
Timeline
Housekeeping
District Hotel
08.2024 - Current
IT/ Youth Desk Officer
Timbre and Wood Workers Union of TUC
07.2018 - Current
Information Technology Technician
A. G Timbers Limited
08.2015 - 08.2018
Diplomatic In Network And Hardware Engineering -
Intercomm Programming And Manufacturing Co.Ltd
Bs Information Technology -
Ghana Communication Technology University
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