Ninoshka Cruz
Kissimmee,FL
Summary
Adapt at fostering strong relationships and enhancing team productivity, I leveraged my time management and customer service skills at Marriott Vacation Club to significantly improve guest satisfaction. My ability to quickly adapt and collaborate effectively has consistently driven project success, demonstrating a commitment to excellence and a strong work ethic.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Housekeeping Coordinator
Marriott Vacation Club
11.2024 - Current
- Coordinated housekeeping schedules to optimize staff efficiency and guest satisfaction.
- Trained new team members on PMS, Asgard and Optii.
- Developed and implemented quality control checklists for housekeeping tasks.
- Assisted in resolving guest complaints related to housekeeping services promptly.
- Worked with other department to respond promptly to all guest requests.
Runner
Marriott Vacation Club
12.2023 - 11.2024
- Directly interacted with customers at each location to build loyalty.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Provided excellent customer service while meeting challenging time goals.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Foreman
Wright Tree Services
02.2022 - 12.2023
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Documented construction and extraction workers hours, wages and other pertinent information.
- Optimized equipment usage, scheduling regular maintenance and updates to prevent downtime.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Housekeeper
Marriott Vacation Club
11.2021 - 02.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Move aside beds, sofas, and other furniture to wipe down baseboards, remove dust and dirt from hard-to-reach areas.
Technician
SMART RENT
2019 - 2021
- Installed and maintained smart home devices, ensuring optimal functionality for clients.
- Conducted troubleshooting and repairs on various technologies, enhancing user experience.
- Provided technical support to customers, resolving issues efficiently and effectively.
- Assisted in training new technicians on equipment setup and service protocols.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2015
Skills
- Customer Service
- Heavy Lifting
- Administrative tasks
- Speed Training
- Guest Relations
- Flexibility Improvement
- Equipment Inspection
- Supply Replenishment
- Quick Learner
- Teamwork and Collaboration
- Cleaning and sanitizing
- Effective Multitasking
- Strong Work Ethic
- Hardware installation
- HVAC systems
- General Plumbing
- Drywalling
- Hospitality service expertise
- Anticipating Customer Needs
- Time Management
- Supply Restocking
- Issue Resolution
- Language Fluency
- Computer Skills
- Weather Adaptation
- Power Tools and Equipment
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Routine Inspections
- Electrical repair
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Coordinator
Marriott Vacation Club
11.2024 - Current
Runner
Marriott Vacation Club
12.2023 - 11.2024
Foreman
Wright Tree Services
02.2022 - 12.2023
Housekeeper
Marriott Vacation Club
11.2021 - 02.2022
Technician
SMART RENT
2019 - 2021
High School Diploma -
Osceola High School