Oshanna Daniels
Hillside,NJ
Summary
Workforce operations professional with over 12 years of experience supporting large-scale staffing programs, workforce management, and process improvement initiatives that improve utilization, readiness, and delivery continuity. Skilled in coordinating cross-functional stakeholders, managing operational tools and dashboards, supporting onboarding workflows, and translating complex data into actionable insights. Brings hands-on experience across SAP programs, Agile delivery, and regulated environments.
Experienced with optimizing team performance through strategic planning and effective communication. Utilizes data-driven approaches to identify areas for improvement and implement solutions. Track record of fostering team collaboration and driving continuous improvement initiatives.
Overview
13
13
years of professional experience
2
2
Certification
Work History
Senior Workforce Staffing & Performance Manager
IBM
Paramus, NJ
10.2019 - Current
- Manage workforce planning execution and reporting for a consulting portfolio of 500+ consultants, enabling accurate staffing alignment, onboarding readiness, and deployment tracking across active engagements.
- Coordinate staffing fulfillment by partnering with account leadership, recruiting teams, and vendors to match skills to demand, timelines, and utilization targets.
- Maintain workforce tracking tools and standardized reporting to ensure real-time visibility into availability, deployment status, and utilization trends used for staffing decisions.
- Support subcontractor onboarding and compliance processes, ensuring alignment with corporate, contractual, and access readiness requirements prior to deployment.
- Facilitate regular operational cadence calls to review workforce status, staffing risks, upcoming demand, and workforce actions.
- Perform fit-gap analysis to help identify reskilling opportunities and improve deployment outcomes.
- Support Agile operational cadence as Scrum Master, facilitating team ceremonies and tracking risks and dependencies impacting workforce readiness.
- Improve reporting consistency and data accuracy by streamlining inputs and standardizing workforce metrics.
Senior Consultant - Data & Operations Enablement
IBM
Paramus, NJ
01.2016 - 10.2019
- Supported large-scale SAP programs by coordinating resource allocation, workload distribution, and operational readiness across global delivery teams.
- Led SAP Master Data migration across 108 customer and material data objects, maintaining a 4.8% defect rate through strong governance and validation processes.
- Managed day-to-day workload and delivery coordination for a 20-member offshore team, ensuring consistent throughput, quality adherence, and operational continuity.
- Acted as liaison across regions and time zones to maintain operational alignment and execution continuity.
- Implemented continuous improvement practices to enhance data quality, process tracking, and stakeholder satisfaction.
Functional Consultant- PMO Support
IBM
Paramus, NJ
07.2014 - 01.2016
- Supported PMO operations for a multi-million-dollar BP program, contributing workforce inputs, resource planning, risk tracking, and process optimization.
- Improved change readiness reporting, contributing to reduced go-live errors and smoother operational transitions.
- Transitioned operational PMO processes to a 5-person offshore team, improving scalability and long-term support efficiency.
- Supported change management, governance, and cross-functional collaboration across enterprise initiatives.
Sourcing & Procurement Intern
JP Morgan Chase
06.2013 - 08.2013
- Assisted in supplier selection processes to enhance procurement efficiency.
- Supported the preparation of purchase orders and contract documentation for various projects.
Supply Chain Co-op
Johnson & Johnson
12.2012 - 06.2013
- Assisted with day-to-day operations and forecasts for oral care liquids products
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Finance, Supply Chain Management
Rutgers Business School
05-2014
Skills
- Microsoft Office 365
- SAP ERP
- Mondaycom
- Box
- Mural
- Data Reporting & Dashboards
Core Competencies
- Workforce Planning & Forecasting
- Capacity & Utilization Management
- Bench & Availability Management
- Federal & Regulated Staffing Operations
- Demand Intake & Fulfillment
- Resource Alignment & Deployment Readiness
- Workforce Analytics & Dashboards
- Operational Cadence & Reporting
- Vendor & Subcontractor Coordination
- Onboarding & Compliance Tracking
- Process Optimization & Data Quality
- Cross-Functional Stakeholder Support
- Workforce Strategy
- Demand Forecasting
- Utilization Optimization
- Resource Governance
Certification
- Project Management Professional (PMP) – PMI, 2018
- Certified ScrumMaster (CSM) – Scrum Alliance, 2025
- Business Leadership & Team Leadership – McKinsey & Company, 2024
Timeline
Senior Workforce Staffing & Performance Manager
IBM
10.2019 - Current
Senior Consultant - Data & Operations Enablement
IBM
01.2016 - 10.2019
Functional Consultant- PMO Support
IBM
07.2014 - 01.2016
Sourcing & Procurement Intern
JP Morgan Chase
06.2013 - 08.2013
Supply Chain Co-op
Johnson & Johnson
12.2012 - 06.2013
Bachelor of Science - Finance, Supply Chain Management
Rutgers Business School