Oshay Rhodes
Santa Monica,CA
Summary
Experienced guest services associate and cashier with a background in high-traffic venues, including IMAX theaters, retail, and hospitality. Skilled in customer service, conflict resolution, and fast-paced environments. Adept at training team members, managing crowds, and ensuring smooth daily operations. Passionate about creating engaging experiences for guests, whether through science-based storytelling or exceptional service in food and beverage settings.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
08.2025 - Current
- Led daily coffee preparation and ensured beverage quality met customer expectations.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Guest Service Representative
California Science Center
06.2025 - 08.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Managed reservation systems, maintaining accuracy in bookings and cancellations.
- Trained new staff on customer engagement techniques and service protocols.
Retail Sales Associate
Goodwill Industries
08.2024 - 04.2025
- Delivered friendly, efficient customer service while operating the register and assisting guests with purchases, returns, and questions about store inventory
- Maintained a clean and organized checkout area and ensured proper handling of donated goods and retail merchandise
- Assisted with pricing, stocking, and rotating merchandise on the sales floor to support store presentation and sales goals
- Handled cash, credit, and returns with accuracy and accountability in a fast-paced retail environment
- Helped process incoming donations and supported backroom operations during busy periods
Guest Services
Pacific Science Center
04.2023 - 09.2023
- Managed large crowds in a high-traffic IMAX theater, ensuring smooth operations.
- Provided engaging explanations of scientific exhibits, especially for young audiences.
- Delivered welcoming speeches before screenings and guided patrons throughout the venue.
- informed guests about membership opportunities, promoted and facilitated sign-ups.
- Gave short summaries of science exhibits and theater showings to enhance visitor experience.
- Trained new employees across various guest services roles, including concessions, ticket scanning, and bar service.
Barista
Lazy cow bakery
02.2022 - 12.2022
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Store Clerk Cashier
Bartell Drugs
06.2019 - 11.2019
- Assisted customers with purchases, product recommendations, and passport photo services.
- Managed inventory, processed returns, and ensured efficient restocking.
- Maintained compliance by verifying IDs for restricted sales.
Security Guard
Sizzle Pie
04.2019 - 06.2019
- Successfully escorted non-paying and intoxicated customers off-site, prioritizing courtesy and a positive demeanor
- Consistently performed ID checks, extending excellent service to guests, staff, and individuals unable to enter the property
- Actively contributed to reuniting owners with lost items within the store premises, showcasing a commitment to customer service and problem resolution
- Maintained vigilant surveillance of the premises, covering blind spots and restricted areas to enhance security measures
Waiter/Cashier
Veggie Grill
10.2018 - 03.2019
- Managed customer orders efficiently in a fast-paced restaurant environment.
- Assisted with table turnover, dish clearing, and seating arrangements.
- Provided excellent service by anticipating guest needs and handling transactions.
Security Guard
Chihuly Glass and Garden
04.2018 - 09.2018
- Managed guest services, ensuring a smooth experience with thorough bag checks and proficiency in emergency response procedures
- Engaged visitors by sharing insights about Dale Chihuly's artworks, creating an enriching experience
- Handled ticket checks warmly, assisted visitors with photo machines, and captured moments on guests' personal cameras
- Maintained strict security measures to protect valuable assets and artworks in the exhibit
Production Crew
Field Roast
01.2018 - 04.2018
- Conducted Hazard Analysis and Critical Control Points (HACCP) checks to ensure food safety standards were met at every stage of production.
- Operated and calibrated metal detectors to identify and remove any foreign contaminants from food products before packaging.
- Performed pH testing on batches to verify acidity levels met safety and quality standards.
- Followed Good Manufacturing Practices (GMPs) by maintaining a clean and sanitized workstation, wearing protective gear, and adhering to strict hygiene protocols.
- Conducted visual and tactile inspections to detect irregularities in texture, color, and packaging integrity.
- Managed food preparation tasks, including cutting, weighing, portioning, vacuum sealing, and labeling products for accurate distribution.
- Documented batch numbers, production times, and sanitation records for traceability and regulatory compliance.
Education
Highschool Diploma -
Roosevelt Highschool
Seattle, WA01.2015
Skills
- Barista Experience:Completed a comprehensive 1-month barista training program covering espresso techniques,milk steaming,the science of extraction,and precise water-to-coffee ratios for consistent flavor and quality
- Customer Service & Visitor Experience:Welcomed and assisted guests, provided exhibit and program information, and ensured a positive, inclusive, and engaging experience for families, students, and tourists
- Security & Safety Enforcement:Experienced in crowd control, enforcing venue policies, loss prevention, and responding effectively to emergencies
- Verbal Communication & Guest Engagement:Articulate and confident speaker, skilled in promoting the Science Center’s educational programs, donation-based admission model, IMAX Theater experiences, attractions, and membership offerings through clear and engaging interactions with guests
- Technical Skills:Proficient in CRM platforms such as Tessitura, Microsoft Outlook, and point-of-sale (POS) systems
- Theater Usher & Public Speaking:Delivered concise, engaging speeches before IMAX showings to inform and educate guests on film content and theater etiquette
- OSHA Certified:Trained in occupational safety standards and committed to maintaining a secure and compliant work environment
- Food Safety Compliance:Knowledgeable in HACCP protocols and Good Manufacturing Practices (GMPs) to ensure high standards of food handling and sanitation
References
- Cullen Wright, Guest services manager, Pacific Science Center, +1 (206)-443-2001, CWright@pacsci.org
- Laura Rose, Owner, Lazy Cow Bakery, (206) 922-3706, lazycowbakery@gmail.com
Affiliations
- Parkour and Freerunning
- Photography
- hikes and nature
- movies(scifi/horror)
- Reading(scifi)
Timeline
Barista
Starbucks
08.2025 - Current
Guest Service Representative
California Science Center
06.2025 - 08.2025
Retail Sales Associate
Goodwill Industries
08.2024 - 04.2025
Guest Services
Pacific Science Center
04.2023 - 09.2023
Barista
Lazy cow bakery
02.2022 - 12.2022
Store Clerk Cashier
Bartell Drugs
06.2019 - 11.2019
Security Guard
Sizzle Pie
04.2019 - 06.2019
Waiter/Cashier
Veggie Grill
10.2018 - 03.2019
Security Guard
Chihuly Glass and Garden
04.2018 - 09.2018
Production Crew
Field Roast
01.2018 - 04.2018
Highschool Diploma -
Roosevelt Highschool