Okunsanya Henry
West Bend,WI
Summary
Results-driven sales representative known for exceptional relationship-building skills. Developed tailored solutions that increased customer loyalty and satisfaction, contributing to consistent achievement of sales targets.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A
Wausau, WI
02.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to streamline order preparation processes, enhancing workflow efficiency.
- Trained new employees on operational procedures and customer service best practices, fostering a supportive team culture.
- Facilitated team meetings to communicate updates and gather feedback for process enhancements.
- Developed training materials for onboarding new employees to streamline integration processes.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Sales Representative
AT&T Mobility
Plover, WI
10.2025 - 05.2026
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Demonstrated product features and benefits to increase sales opportunities.
- Collaborated with team members to achieve monthly sales targets consistently.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted market research to identify trends and inform strategic sales approaches.
- Utilized CRM software to track customer interactions and streamline sales processes.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Participated in trade shows and conferences to network and generate leads.
- Implemented CRM tools to track customer interactions and sales progress.
Team Leader
Slick City Action Park
Wauwatosa, WI
02.2025 - 08.2025
- Supervised daily operations, ensuring safety and efficiency in all park activities.
- Trained and mentored team members on customer service best practices.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented operational improvements to enhance guest experience and satisfaction.
- Monitored equipment functionality, reporting issues for timely maintenance resolution.
- Collaborated with management to develop strategies for increasing visitor engagement and retention.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Server Assistant
Bluemound Golf and Country Club
Wauwatosa, WI
06.2024 - 01.2025
- Assisted servers in delivering food and beverages, ensuring timely service and guest satisfaction.
- Maintained cleanliness of dining areas, adhering to health and safety standards.
- Supported inventory management by restocking supplies and monitoring usage levels.
- Collaborated with kitchen staff to coordinate orders and resolve any service issues promptly.
- Engaged with guests to provide information on menu offerings and address inquiries effectively.
- Trained new team members on restaurant procedures and customer service expectations.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Education
High School Diploma -
Wauwatosa
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Cash handling
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Heavy lifting
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Sales and marketing
- Continuous development
- POS systems
- Multitasking
Timeline
Team Member
Chick-fil-A
02.2026 - Current
Sales Representative
AT&T Mobility
10.2025 - 05.2026
Team Leader
Slick City Action Park
02.2025 - 08.2025
Server Assistant
Bluemound Golf and Country Club
06.2024 - 01.2025
High School Diploma -
Wauwatosa