Oshjai Harris
Belleville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Support Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction with focus on quality, speed and process optimization. Articulate and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Knowledgeable [Desired Position] with background in ensuring seamless account updates and maintenance. Proven track record of streamlining processes and enhancing customer satisfaction through precise and timely account management. Demonstrated expertise in problem-solving and customer service.
Overview
10
10
years of professional experience
Work History
Account Maintenance Specialist
Edward Jones
08.2022 - Current
- Boosted client retention rates through exceptional customer service abilities during account maintenance interactions.
- Expedited resolution of discrepancies by collaborating with cross-functional teams for timely issue identification and correction.
- Improved response time to client inquiries by prioritizing tasks and managing workload effectively.
- Efficiently managed multiple priorities simultaneously while consistently meeting deadlines concerning both individual responsibilities as well as collaboration-based projects within the Account Maintenance division.
Account Service Representative
Together Credit Union
11.2021 - 07.2022
- Balanced up to [Number] accounts simultaneously, maintaining regular contact and professional relationships with each.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
Member Service Representative
Scott Credit Union
02.2020 - 11.2021
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
Clinical Coordinator
United Health Group
07.2019 - 02.2020
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Reviewed cases to determine need for escalation.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Supervised and managed daily activities of clinical team consisting of 8 physicians, 12 nurses and support staff
Collections Specialist
US BANK
01.2019 - 06.2019
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Researched, analyzed and settled 10-35 disputes per week
Dispatcher
AAA Auto Club
05.2015 - 04.2018
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated repairs to vehicles to maintain fleet operations.
- Scheduled and dispatched drivers to locations in both Rural and City limits.
- Evaluated and adjusted over 46 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Education
High School Diploma -
Belleville High School East
05.2011
Master of Science - Business Administration
Maryville University of Saint Louis
St. Louis, MO05-2028
Skills
- Sales Quota Achievement
- Database Management
- Membership Inquiries and Renewals
- Multi-Line Phone Systems
- Multitasking and Prioritization
- Verbal and Written Communication
- Data management
- Account administration
Timeline
Account Maintenance Specialist
Edward Jones
08.2022 - Current
Account Service Representative
Together Credit Union
11.2021 - 07.2022
Member Service Representative
Scott Credit Union
02.2020 - 11.2021
Clinical Coordinator
United Health Group
07.2019 - 02.2020
Collections Specialist
US BANK
01.2019 - 06.2019
Dispatcher
AAA Auto Club
05.2015 - 04.2018
High School Diploma -
Belleville High School East
Master of Science - Business Administration
Maryville University of Saint Louis
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