Osiris De La Rosa
Wilkes-Barre,PA
Summary
Dynamic leader and bilingual communicator, excelled at Ceramica Carabobo by enhancing customer satisfaction and employee productivity. Expert in cleaning protocols and team leadership, significantly contributed to passing rigorous industry inspections at Gonnella. Demonstrated exceptional decision-making skills, ensuring high-quality service delivery and facility hygiene.
Overview
9
9
years of professional experience
Work History
Sanitation Lead
Gonnella
04.2022 - Current
- Led training in sanitation and cleaning practices.
- Developed a strong understanding of company-specific requirements and standards for sanitation, leading to consistently high-quality results.
- Increased team efficiency by providing training on proper sanitation practices to all staff members.
- Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
- Collaborated with other departments to develop comprehensive sanitation protocols, resulting in improved overall facility hygiene.
Unloader Associate
Bob's Discount Furniture
07.2019 - 04.2022
- Boosted overall productivity through effective communication with loading dock personnel and truck drivers during the unloading process.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
Manager
Ceramica Carabobo
01.2016 - 06.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
APEC
Santo Domingo, Dominican Republic06-2006
Skills
- Inspecting equipment
- Cleaning protocols
- Customer service
- Team leadership
- Decision-making
- Bilingual in spanish and english
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Sanitation Lead
Gonnella
04.2022 - Current
Unloader Associate
Bob's Discount Furniture
07.2019 - 04.2022
Manager
Ceramica Carabobo
01.2016 - 06.2019
High School Diploma -
APEC
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