Osiris Pena
Wake Forest,NC
Summary
Customer-focused sales consultant with strong active listening, persuasion, and relationship-building skills. Consistently achieve high close rates and back-end revenue; proven ability to increase retention and drive sales growth.
Overview
14
14
years of professional experience
Work History
Regional Recruiter
Tejvi Holdings Franchise Group
Raleigh, NC
01.2020 - 03.2023
- Built and maintained a pipeline of qualified candidates through ongoing outreach to local beauty schools
- Cultivated strong relationships with hires, providing consistent communication throughout recruitment and onboarding
- Sold training programs to new hires, increasing program enrollment and revenue
Lead Coordinator
J&D Remodeling
Raleigh, NC
12.2016 - 01.2020
- Managed customer relationships to improve retention and satisfaction
- Coordinated project logistics and team workflows to ensure timely delivery
- Upsold products and services, contributing to revenue growth
Spa Coordinator
Synergy Spa, Aesthetics and Wellness
Raleigh, NC
06.2015 - 12.2016
- Leveraged product knowledge to drive retail sales and service upgrades
- Delivered exceptional client experiences, improving repeat business
- Focused on client retention through personalized follow-up and care
Assistant Manager
PRG Real Estate Management, Inc.
Raleigh, NC
06.2009 - 01.2015
- Resolved resident issues with prompt, effective solutions to maintain satisfaction
- Supported resident retention initiatives and processed rental applications
- Promoted property services and amenities to prospective residents
Skills
- Critical thinking
- Persuasion & negotiation
- Problem solving
- Empathetic communication
- Client retention
- Collaboration & teamwork
- Attention to detail
- Reliability & time management
Accomplishments
- - Top salesperson (sold the most cars) — 2025 ADUSA
- - Multiple sales competition winner for highest productivity
- - Company award for highest customer retention
- - Regional award for highest approved rental application count
Timeline
Regional Recruiter
Tejvi Holdings Franchise Group
01.2020 - 03.2023
Lead Coordinator
J&D Remodeling
12.2016 - 01.2020
Spa Coordinator
Synergy Spa, Aesthetics and Wellness
06.2015 - 12.2016
Assistant Manager
PRG Real Estate Management, Inc.
06.2009 - 01.2015