Summary
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Additional Information
Timeline
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Oskar Kovac Vagner

Corona,NY

Summary

Experienced Payment Processor with a demonstrated history ofworking in the banking industry. Skilled in Data Entry, Negotiation,Sales, Management, Clerical Skills, and Skype and passionate eventorganizer. Natural polyglot. Strong accounting and financial skilledprofessional with a Associate of Arts - AA focused in Economics fromNovi Sad School Of Business.

Work History

Service Quality Evaluator

Multiple Companies, Mystery Shopper
8 2018 - Current
  • Completed a narrative summary of each experience and Sent regular reports to managers providing detailed customer feedback,
  • Recommended changes to sale startegy and branding of the company,
  • Constantly helped businesses to increase sales by assisting in correcting mistakes, and Monitored service after sale by implemented quick and effective problem resolutions.

Payment Processor

BNY Mellon
4 2019 - 9 2019
  • Acurately opened remittance manually or by automated Opex mail opener, per specific instruction,
  • Ensured all work (checks, invoices and correspondence) is sorted by deadlines, locations and are batched correctly,
  • Ensured all reports and images are legible and reassociated correctly,
  • Cross trained on various high and low client/groups
  • Handling document retention and archives materials and payments
  • Reports to supervisor any irregularities with assigned clients. Sorting arriving mail to ensure it is delivered correctly.

Data Entry Clerk

Aerotek: Recruiting And Staffing
8 2018 - 10 2018
  • Converting old document files into digital (data base entry, numbering,counting, finishing up the batchesand scanning the documents)
  • Checking funded, non-funded, final payments, new accounts and relationships accounts for changes,
  • New trust accounts data entry, account opening, funding and archiving files
  • Accounts closings printing, preparing, final fee processing and tax calculating
  • Trust fee relationship analysis, query data reports and other form reports per manager request,
  • Acting as a support for the trust operations.

Receivables Operations Admin

J.P. Morgan
3 2015 - 2 2018
  • Interpreting remittances payments and forms based on individual customer specifications, while maintaining high attention to details and delivering exceptional customer service,
  • Validating payments and deposits, logging payment reports for monthly billing purposes,
  • Sending daily e-mail to members of the senior management team'
  • Communicate with cross shift team members to ensure updates and changes are received for the oncoming shift
  • Preparing reports and presentations, presenting and leading the shifts PMR-s.

Remittance Processing Specialist

JPMorgan Chase
12 2013 - 2 2018
  • Performed assigned processing tasks under direct supervision
  • Accurately opened remittance manually or by using an automated Opex mail opener, per specific instructions provided by the client
  • Ensured all checks, invoices and correspondence is processed correctly and deposites to the intended clients before the cutoff time,
  • Copied invoices and checks using a copy machine or by scanning into computer based TMS Image system,
  • Cross trained on various high and low class client/groups,
  • Truncated and archived materials and check payments
  • Proccessed Credit card payment by costumer instructions.
  • Entered figures using 10-key calculator to compute data quickly.

Education

Associate of Arts - AA - Economics

Novi Sad School Of Business
2012

Hospitality

Ekonomska Trgovinska Skola Jovan Trajkovic
2004

Skills

  • Remittance and Payment Processing
  • Querty and 10-key data entry
  • Documentation skills
  • Accurate payment posting
  • Statement preparation
  • Month-end closing procedures
  • Account Reconciliation
  • Billing and record keeping software
  • Ability to learn fast new systems, applications
  • Tax reporting
  • Accounting remittances
  • Proficient with Microsoft Suite
  • Ability to quickly learn new systems
  • Good Organization and Time Management
  • Analytical and Critical Thinking
  • Training and Development
  • Dependable and Responsible
  • Clerical Support
  • Flexible and Adaptable
  • Diversity and inclusion leadership
  • Polygot
  • Quality of service and data routing
  • High-quality customer service

Accomplishments

JP Morgan Chase & Co.- Receivables Operation/ Lockbox Operation

  • Award for Outstanding Performance Above and Beyond 2015

Affiliations

JP Morgan Chase, PRIDE Business Resource Group - Chicago Chapter

  • Co-Chair, Engagement and Diversity Event Planner, Mar 2016 - Feb 2018

JP Morgan Chase, Corporate Investment Banking, Receivables Ops. Diversity Council

  • Business Administrator and Support Mar 2016 - Feb 2018

JP Morgan Chase, Corporate Investment Banking, Receivables Network

  • Administrative and IT Support Sept 2016 - Feb 2018

Languages

Spanish
Elementary (A2)
Hungarian
Master or proficient (C2)
Serbian
Master or proficient (C2)

Additional Information

*2016 and 2018 Employee award reception event organizer

*JP Morgan Annual Toy drive organizaton commetee 2016 and 2017. Collected toys for Christmas packages for kids in need in chicago neigborhoods

*After School Boys and Girls Tutoring kids aged 15 and up, acting as a Big brother/Big sister helping young kids route them in right direction.

*Chicago Photography Association

*Red Cross Chicago

*Lincoln Park Homeless Shelter yearly donator

*Chicago Food Drive Volunteer


-Hobbies:

  • Web desing
  • Photography(Creating and Editing)
  • Traveling
  • Philantrophy

Timeline

Service Quality Evaluator

Multiple Companies, Mystery Shopper
8 2018 - Current

Payment Processor

BNY Mellon
4 2019 - 9 2019

Data Entry Clerk

Aerotek: Recruiting And Staffing
8 2018 - 10 2018

Receivables Operations Admin

J.P. Morgan
3 2015 - 2 2018

Remittance Processing Specialist

JPMorgan Chase
12 2013 - 2 2018

Associate of Arts - AA - Economics

Novi Sad School Of Business

Hospitality

Ekonomska Trgovinska Skola Jovan Trajkovic

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Oskar Kovac Vagner