Summary
Overview
Work History
Education
Skills
Timeline
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Nia Malone

Chicago,IL

Summary

Dedicated and detail-oriented professional with diverse experience in public service, financial operations, and healthcare coordination. Proven ability to manage high-volume caseloads, process complex transactions, and deliver client-focused support across government, banking, and medical environments. Skilled in eligibility determination, data entry, payment processing, and care coordination. Adept at navigating fast-paced settings, maintaining confidentiality, and building strong relationships with clients, colleagues, and community partners. Committed to accuracy, efficiency, and delivering high-quality service.

Overview

4
4
years of professional experience

Work History

Human Service Caseworker

Illinois Department of Human Services
02.2024 - Current
  • Interview clients to determine eligibility for state and federal assistance programs including SNAP (food stamps), Medicaid, TANF, and child care services.
  • Evaluate client information using the Integrated Eligibility System (IES) to process applications, verify documentation, and authorize benefits.
  • Maintain a high-volume caseload while ensuring compliance with IDHS policies, state guidelines, and federal regulations.
  • Educate clients on program requirements, responsibilities, and re-certification processes.
  • Accurately document all interactions and case decisions in agency systems to ensure timely and thorough record-keeping.
  • Collaborate with multidisciplinary teams and external organizations to resolve client issues and enhance service delivery.
  • Maintain strict confidentiality and demonstrate cultural sensitivity when working with diverse populations.

Care Coordinator

Alliance Care 360
02.2023 - 02.2024
  • Educated patients and families on treatment plans, medication adherence, and community resources.
  • Advocated for patient needs and connected them to housing, transportation, food, and financial support services as needed.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Increased awareness of available resources by organizing and participating in community health fairs and events of 200 or more attendees.

Remittance Processor

JP Morgan Chase
09.2022 - 01.2023
  • Processed high volumes of incoming payments, including checks and electronic transactions, ensuring accuracy and timely posting to customer accounts.
  • Reviewed, verified, and balanced remittance documents and payment batches in accordance with bank policies and client instructions.
  • Maintained confidentiality and compliance with banking regulations, including internal security and audit standards.
  • Collaborated with team members and supervisors to streamline processes and ensure smooth workflow during high-volume periods.

Mail Handler

USPS
08.2021 - 06.2022
  • Sorted, loaded, and unloaded mail containers and packages using manual and automated systems in a fast-paced, deadline-driven environment.
  • Scanned and verified package information to ensure accuracy and traceability within USPS systems.
  • Worked collaboratively with a team to meet daily mail processing goals and support efficient distribution.
  • Demonstrated reliability by consistently reporting to shifts on time and handling physically demanding tasks effectively

Education

Bachelor Of Science - Community Development; Concentration in Health

Central Michigan University
Mount Pleasant, MI
05.2021

Skills

  • Case Management
  • Eligibility Determination (SNAP, TANF, Medicaid)
  • Payment & Remittance Processing
  • Data Entry & Document Verification
  • Integrated Eligibility System (IES)
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Confidentiality & HIPAA Compliance
  • Customer Service & Conflict Resolution
  • Cross-Departmental Collaboration
  • Workflow & Time Management
  • Problem Solving & Decision Making
  • Compliance with Federal & State Regulations

Timeline

Human Service Caseworker

Illinois Department of Human Services
02.2024 - Current

Care Coordinator

Alliance Care 360
02.2023 - 02.2024

Remittance Processor

JP Morgan Chase
09.2022 - 01.2023

Mail Handler

USPS
08.2021 - 06.2022

Bachelor Of Science - Community Development; Concentration in Health

Central Michigan University

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