Robin Lews
Rockford,IL
Summary
Dynamic Human Service Caseworker with a proven track record at the Illinois Department of Human Services, excelling in client advocacy and crisis management. Recognized for exceptional organizational skills and effective communication, successfully developed individualized service plans that enhanced client outcomes. Committed to fostering collaborative environments and delivering innovative solutions to complex challenges.
Overview
38
38
years of professional experience
Work History
Human Service Caseworker
Illinois Department of Human Services
11.2013 - Current
- Described procedures, requirements, and benefits to clients and interested parties.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Interviewed applicants for services and supported application completion as necessary.
Customer Service in Call Center
Alorica
08.2012 - 10.2013
- Delivered services to customer locations within specific timeframes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Tax Preparer
Liberty Tax Service
12.2011 - 05.2012
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Analyzed financial records to verify accuracy of tax returns.
Self Employed
Daycare Center
09.1997 - 05.2010
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Public Aid Caseworker 1
Illinois Department of Human Services
05.1987 - 05.1997
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Created treatment or service plan meeting each client's individualized needs.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Advocated for client rights and represented client interests at administrative hearings.
Education
Associate of Science - Business/accounting
Rockford Career College
Rockford, IL05-2010
Skills
- Grief counseling
- Motivational interviewing
- Youth mentoring
- Disability services
- Client assessment
- Career counseling
- Financial planning
- Crisis management
- Reliability
- Strategic planner
- Attention to detail
- Client education
- Organizational skills
- Child development
- Teamwork and collaboration
- Effective communication
- Professional demeanor
- Adaptability
- Cultural competence
- Team collaboration
- Teamwork
- Documentation skills
- Client advocacy
- Active listening
- Analytical skills
- Grant writing
- Conflict resolution
- Multitasking Abilities
- Interpersonal skills
- Professionalism
- Excellent communication
- Community resource development
- Problem-solving
- Written communication
- Multitasking
- Time management abilities
- Problem-solving aptitude
- Case management
- Case documentation
Timeline
Human Service Caseworker
Illinois Department of Human Services
11.2013 - Current
Customer Service in Call Center
Alorica
08.2012 - 10.2013
Tax Preparer
Liberty Tax Service
12.2011 - 05.2012
Self Employed
Daycare Center
09.1997 - 05.2010
Public Aid Caseworker 1
Illinois Department of Human Services
05.1987 - 05.1997
Associate of Science - Business/accounting
Rockford Career College
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