Osmal Loy
Bethlehem,PA
Summary
Accomplished Shift Operations Manager with a proven track record at ShipHero, enhancing customer satisfaction and workforce skill through effective leadership and lean manufacturing principles. Excelled in team development and inventory control, driving efficiency and reducing overtime costs. Skilled in workplace safety and standard operating procedures, demonstrating a results-driven approach and strong decision-making capabilities.
Overview
2
2
years of professional experience
Work History
Shift Operations Manager
ShipHero
11.2022 - Current
- Increased customer satisfaction through timely resolution of complaints and consistent delivery of high-quality products or services.
- Facilitated employee training programs, leading to a more skilled and knowledgeable workforce.
- Optimized shift scheduling by implementing efficient resource allocation, reducing overtime costs.
- Implemented lean manufacturing principles into production lines which led to an increase in output efficiency.
Lead/ Supervisor
Prologistix Staffing
05.2022 - 11.2022
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
Machine Operator
Freshpet
02.2022 - 05.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
Act 120 - Basic Police Training
Allentown Police Academy
Allentown, PA06.2016
Associate Of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA01.2010
High School Diploma - General Studies
Liberty High School
Bethlehem, PA06.2007
Skills
- Effective Leadership
- Standard Operating Procedures
- Team Management
- Punctual and Reliable
- Workplace Safety
- Decision-Making
- Training and mentoring
- Team Development
- Inventory Control
Leadership
Board Member | City Limits Assembly of God | February 2016- March 2017
Youth Leader | City Limits Assembly of God | September 2008- March 2017
· Junior High and High School Students
Volunteer Work
Fire Fighter | Fountain Hill Fire Department | September 2010 – September 2011
· Hazmat Training
Timeline
Shift Operations Manager
ShipHero
11.2022 - Current
Lead/ Supervisor
Prologistix Staffing
05.2022 - 11.2022
Machine Operator
Freshpet
02.2022 - 05.2022
Act 120 - Basic Police Training
Allentown Police Academy
Associate Of Applied Science - Criminal Justice
Northampton Community College
High School Diploma - General Studies
Liberty High School
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