Osman Ahmed

• Monitored entrances, exits, and restricted areas to maintain a safe and secure environment.
• Conducted routine foot and vehicle patrols to identify suspicious activity or safety hazards.
• Responded quickly to emergencies, alarms, and incidents, following established protocols.
• Checked IDs, verified credentials, and ensured only authorized individuals entered the premises.
• Trained junior guards on checkpoints of various job sites

● Managed patient billing, payment processing, and insurance claims to ensure accurate financial records and coordinated with insurance companies to verify benefits for patients.

● Prepared and maintained financial reports, including payment schedules and account reconciliations.

● Assisted patients with financing options, payment plans, and insurance coverage explanations

● Prorated bills for patients based on treatment and benefits.

● Established payment plans, financing options, and credit applications for patients who qualify

• In a high-volume enrollment cycle, took ownership of tuition intake and daily reconciliation by standardizing payment logs and batch-close procedures, achieving 99% transaction accuracy across ~100 monthly enrollments while cutting front-desk wait times by 20%.
• Faced frequent schedule changes and fragmented family accounts; instituted same-day audit checks and a three-step credit/refund workflow, lowering billing exceptions by 18% and improving on-time payment rate by 12%.
• During seasonal turnover with tight deposit deadlines, consolidated card batches and built deposit summaries, shortening closeout time by 30% and accelerating cash application for finance.
• Coached 60+ students per day across 20 tracked skills per student and synchronized promotions with billing cycles, increasing timely level advancement by 10% and reducing refund/credit requests tied to placement mismatches.
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