Osman Mahamed

Shuttle Driver

Double Tree Hotel By Hilton

07.2024 - Current

Operated with safety and skill to avoid accidents and delays.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
Accepted and processed fares.
Provided information about routes, destinations and timelines to inform passengers.
Followed predetermined routes to consistently meet targets and maintain schedules.
Maintained clean and neat shuttle for passenger comfort.
Operated wheelchair lifts as needed, ensuring accessibility for all passengers regardless of physical limitations or disabilities.
Assisted passengers with luggage handling, ensuring their belongings were securely stored and safely transported.
Assisted in the training of new shuttle drivers, sharing knowledge and expertise to ensure their success in the role.
Engaged in continuous learning, attending workshops on customer service and safety to enhance professional skills.
Reported any vehicle issues or damages immediately, minimizing downtime and potential safety hazards.
Handled emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
Followed company policies and procedures and maintained compliance with standards.
Trained new drivers on best practices for safety, customer service, and route planning, elevating team performance.
Assisted passengers with luggage and special needs, ensuring comfortable and accommodating travel experience.
Compiled and submitted accurate driving logs and reports, ensuring compliance with regulatory requirements.
Ensured timely and safe transport of passengers to their destinations, contributing to consistent record of punctuality and reliability.
Assisted elderly and disabled passengers entering and exiting shuttle.
Adhered to tight schedule and met departure and arrival deadlines.
Self-motivated, with a strong sense of personal responsibility.