Summary
Overview
Work History
Education
Skills
Timeline
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Osman Medrano

Lancaster,California

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

14
14
years of professional experience

Work History

Warehouse Supervisor

Pepsi
04.2021 - Current
  • Develop and motivate warehouse employees to solve day-to-day operational issues and reach short- and long-term performance goals
  • Communicate and collaborate cross-functionally
  • Build people capability through effective employee relations, hiring, training, and communication for front-line hourly personnel
  • Identify and execute productivity opportunities to help the facility meet the annual operation plan, AOP.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Delivery Supervisor

Pepsi
03.2019 - 04.2021
  • Manage a group of 15-20 delivery drivers (CDL certified)
  • Work proactively with sales representatives and warehouse operations to understand the needs of the customers and sales force
  • Coach, lead and develop drivers to support the sales organization and improve daily productivity via gate-to-gate route rides twice a week
  • Ensure compliance of Department of Transportation and PBC safety standards.

Sales Learning Sr. Associate

Pepsi
09.2018 - 03.2019
  • Trained to perform key functions for the Merch Manager and Delivery Supervisor roles
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Served as liaison, facilitating communication between management and associates.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Sales Representative

Pepsi
06.2014 - 09.2018
  • Developed and implemented sales strategies to increase profits.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Merchandiser

Pepsi
12.2009 - 06.2014
  • Lead Merchandiser in Mojave, CA and Seattle, WA
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Established strong vendor relationships to maintain and support business.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Education

Master of Science - Economics

CSU Long Beach
Long Beach, CA
06.2016

Bachelor of Arts - Economics

CSU San Bernardino
San Bernardino, CA
12.2013

Associate of Arts - Administration of Justice

Antelope Valley College
Lancaster, CA
06.2011

Skills

  • Over ten years in customer service and support
  • Able to train, motivate, and lead frontline employees
  • Competent to adapt and work well in a team environment
  • Proficient in performing business functions such as Kronos, MPM, and Geotab
  • Over four years of direct sales experience
  • Able to speak, write, and read Spanish fluently
  • Staff Management
  • OSHA Regulations

Timeline

Warehouse Supervisor

Pepsi
04.2021 - Current

Delivery Supervisor

Pepsi
03.2019 - 04.2021

Sales Learning Sr. Associate

Pepsi
09.2018 - 03.2019

Sales Representative

Pepsi
06.2014 - 09.2018

Merchandiser

Pepsi
12.2009 - 06.2014

Master of Science - Economics

CSU Long Beach

Bachelor of Arts - Economics

CSU San Bernardino

Associate of Arts - Administration of Justice

Antelope Valley College

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Osman Medrano