Summary
Overview
Work History
Education
Skills
Timeline
Generic

Osman Noor

Des Moines,IA

Summary

Dynamic delivery driver with a proven track record at Calark, excelling in customer service and time management. Recognized for enhancing delivery efficiency and training new drivers. Skilled in safe driving and vehicle maintenance, ensuring compliance and operational excellence while fostering strong client relationships. Committed to delivering exceptional service and satisfaction.

Diligent service advisor with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Calark
07.2022 - Current
  • Operated delivery vehicle safely and efficiently to ensure timely package delivery.
  • Conducted routine vehicle inspections to maintain operational standards and safety compliance.
  • Utilized handheld scanners to track shipments and confirm deliveries accurately.
  • Communicated effectively with customers to provide updates on delivery status and address inquiries.
  • Managed time effectively to optimize delivery routes and enhance productivity.
  • Delivered packages to customer doorsteps and business offices.
  • Trained new drivers on company policies, safety protocols, and efficient driving practices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Service Advisor

Firestone Complete Auto Care, BRO
08.2019 - 05.2021


  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Developed and implemented solutions for improving response times and efficiency.

Service Technician

Firestone Complete Auto Care, BRO
07.2016 - 08.2019
  • Gained proficiency in using diagnostic tools and repair equipment
  • Learned safety protocols for handling hazardous materials and tools
  • Supported senior technicians in conducting routine maintenance tasks
  • Documented service records and reported equipment performance issues
  • Collaborated with team members to ensure efficient workflow during repairs
  • Participated in training sessions to enhance technical skills and knowledge
  • Maintained cleanliness and organization of work area to promote safety
  • Explained diagnostic findings to customers and outlined repair or service options.

Education

Roosevelt
Des Moines, IA
06.2016

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • Heavy lifting
  • Vehicle cleaning and maintenance
  • Client relationship management
  • Advanced planning
  • Heavy hauling

Timeline

Delivery Driver

Calark
07.2022 - Current

Service Advisor

Firestone Complete Auto Care, BRO
08.2019 - 05.2021

Service Technician

Firestone Complete Auto Care, BRO
07.2016 - 08.2019

Roosevelt

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