OSMANDY POLANCO
Woburn,MA
Summary
Experienced Systems Engineer with 10+ years of expertise in design, development and maintenance of complex software. In addition to management of server infrastructures, data center operations across on-premise and public cloud platforms. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with co-workers and users. Expert in solutions-oriented business applications, problem solving and dedicated to providing the best in class service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sys Administrator Principal
SAIC
01.2023 - Current
- Perform various system administration duties in large Windows and Linux environment.
- Assists in implementing, supporting, and troubleshooting Linux issues relating to performance and compliance and security hardening.
- Perform operational maintenance and system administration, provisioning, and upgrades for operating systems, applications, workstations, firewalls, networks, and servers ensuring compliance with established standards and policies
- Analyze customer requirements and translating them into architecture designs and technical solutions leveraging physical hardware, virtualization, and private cloud technologies
CYBER SECURITY OPERATOR (Staff Sergeant 1D751)
UNITED STATES AIRFORCE
01.2019 - Current
- Deployed and extended unclassified classified Air Force Network in combat areas or permanent DoD facilities to support war combatant commanders.
- Supervised or operated information technology and telecommunications resources. To include Active Directory, Exchange, Security Software, VOIP, Desktop Operating System and Software.
- Use defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network or RF Spectrum in order to protect information, information systems, networks, and RF systems from threats. Uses data collected from a variety of cyber defense tools to analyze events that occur within environments for the purposes of mitigating threats.
- Performed and supported cyber mission Planning, Briefing, Execution, and Debriefing (PBED). By identifying, validating and synchronizing resources to enable integration during the execution of defensive cyber operations.
- Enforce federal, DoD and Air Force security policies and directives.
- Mentored newly enlisted airmen on operating equipment and safety and developed training manual to use for reference.
Senior Google Cloud Engineer
General Dynamics IT
10.2022 - 02.2023
- Review existing systems and made recommendations for improvements.
- Use metrics to monitor application and infrastructure performance.
- Provide technical leadership and delivered innovative products and services to address customer specific requirements.
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems.
- Deploy, troubleshoot, and administer on-prem cloud infrastructure and Kubernetes clusters in multiple locations OS administration.
- Virtual and bare metal server setup, troubleshooting, and administration
Systems Administrator
Leidos (DIA ISEO)
01.2021 - 07.2022
- Managed development of system protocols to deliver complete and persistent workflows to meet end user requirements.
- Performed software installations and upgrades to LINUX or Windows operating systems.
- Developed modification program to determine compatibility with various software.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues. To include VMWare (VM, Storage and Backups), Windows Servers, Linux RHEL and CENTOS, Backup and Restore Solutions.
CLOUD ENGINEER
CLOUDWAVE
02.2016 - 01.2021
- Provided expert level (TIII) technical support for day-to-day operations of a multi-tenant cloud infrastructure leveraging a multitude of delivery solutions including but not limited to Active Directory, VMware, SAN and NAS storage.
- Advanced implementation, administration and management of VMWare vCenter Server, DRS, Host/Guest Networking, HA, ESXi Cluster administration, Datastore and RDM administration.
- Developed and established strong and effective working relationships with customers technical manager, staff in addition to hardware and software vendors.
- Assisted in developing best practices, templates, methodologies and SOP within customers technical service groups.
- Strong experience designing and managing the following architecture. Microsoft Hyper-V (2012-2019), VMWare ESX (5.5-6.7), Windows Server (2008-2019), Cisco (ASR, Nexus, ISR, CSR, ASA, MD5, Firepower, and UCS Platforms), Active Directory, HPE 3PAR Storage, Nimble, EMC Storage, PURE Storage, SAN Networks.
- PowerShell and PowerCLI scripting experience to automate daily workflows and processes and asset reporting to improve daily operations.
- Experience migrating, managing, and securing Windows workloads in Amazon AWS and Google GCP public clouds.
SR. TECHNICAL SUPPORT AGENT
CVS HEALTH
09.2014 - 02.2016
- Provided prompt technical responses to questions from CVS store and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for all that include front store, pharmacy and Minute Clinic systems
- Maintained a thorough knowledge of all problem escalation and follow-up processes to ensure timely resolution to the reported issue
- Assisted in Server monitoring, utilizing system backups, and became well familiarized with both hardware/software inventories
- Maintained knowledge with accurate up-to-date information related to current policies, procedures, and troubleshooting techniques
- Provided superior customer support by analyzing, diagnosing and resolving problem requests within service level agreements.
Education
Associate of Applied Science - SYSTEMS TECHNOLOGY ASSOCIATES
COMMUNITY COLLEGE OF THE AIR FORCE
Salt Lake City, UT01.2019
High School Diploma -
EastSide High School
Paterson, NJ06.2010
Skills
- Infrastructure Implementation and Administration: VMWARE, HYPER-V, Multiple SAN Storage Vendors (HPE, EMC, PURE), Blade and Rackmount Servers (Cisco UCS, HPE, Dell, Lenovo)
- Public Clouds: Amazon AWS, Google Cloud Platform, Microsoft Azure
- Network Implementation and Administration: Cisco, Nexus, Catalyst, HPE, Aruba
- Microsoft Servers 2008-2019, Linux RHEL 6-8/CENTOS, Bridgehead, CommVault, Networker, Webroot, Diskeeper, MEDITECH, EPIC
Honors & Awards
Joint Service Commendation Medal - Issue by Special Operations Command US May 2022
Air and Space Expeditionary Service Ribbon - Issue by USAF May 2022
Global War on Terrorism Expeditionary Medal - Issue by USAF May 2022
Global War on Terrorism Service Medal - Issue by USAF May 2022
Certification
- CompTIA Security+, CompTIA - Apr 2020
- Google Cloud Certified Associate, Google Cloud Platform, May 2020
- MTA: Window Server Administration Fundamentals, Microsoft, Feb 2021
- AWS Certified Solutions Architect, Amazon Web Services, Jul 2021
- Theater Deployable Communication Cyber Transport Systems, United States Air Force, Sep 2021
- CompTIA Linux+, CompTIA, Apr 2022
- CompTIA Systems Support Specialist - CSSS Stackable Certification, CompTIA, Nov 2022
- CompTIA+ A+ ce Certification, CompTIA, Nov 2022
- CompTIA Secure Infrastructure Specialist, CompTIA, Jul 2023
- CompTIA Network+, CompTIA, Jul 2023,
- CompTIA Linux Network Professional, CompTIA, Jul 2023,
- CompTIA IT Operations Specialist, CompTIA, Jul 2023
- CCNA 2020: Networking Components - NGFW, NGIPS, & Cisco DNA Center, Skillsoft, Nov 2023
- CCNA 2020: Network Topology Architectures, Skillsoft, Nov 2023
- Microsoft Azure Fundamentals, Microsoft, Dec 2023
- AWS Cloud Practitioner, AWS, March 2024
Timeline
Sys Administrator Principal
SAIC
01.2023 - Current
Senior Google Cloud Engineer
General Dynamics IT
10.2022 - 02.2023
Systems Administrator
Leidos (DIA ISEO)
01.2021 - 07.2022
CYBER SECURITY OPERATOR (Staff Sergeant 1D751)
UNITED STATES AIRFORCE
01.2019 - Current
CLOUD ENGINEER
CLOUDWAVE
02.2016 - 01.2021
SR. TECHNICAL SUPPORT AGENT
CVS HEALTH
09.2014 - 02.2016
Associate of Applied Science - SYSTEMS TECHNOLOGY ASSOCIATES
COMMUNITY COLLEGE OF THE AIR FORCE
High School Diploma -
EastSide High School
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