Osmany Sanfiel Zaldivar
NEW PORT RICHY,FL
Summary
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Porter
Old Memorial Golf Course
08.2024 - 03.2025
- I began working at the old memorial golf course as a night porter, providing an excellent customer service for all the members of the club.
Certified Trainer at the front of the house
Chick fil A
12.2022 - 07.2024
- I began working with the company Chick fil A where I worked as a certified trainer at the front of the house.
Customer Service Representative
International Airport Frank Pais de Holguin, Cuba
Holguin, Cuba
01.2008
- Taking care of different Airlines operations such as Sunwing, AirTransat, West Jet, Thomas Cook, Tui Arke fly, Thompson Airlines, Finnair Airlines, Can Jet, Air Canada, Condor, Neos, Blue Panorama, American Airlines and several charters from EEUU. I was a specialist of flight safety protocols and modern ticketing booking procedures.
- Change Seat Assignments, assist passengers with luggage.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Providing assistance during emergency situations following established protocols to ensure passenger safety.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Efficiently handled baggage claims reuniting passengers with their belongings quickly and accurately.
- Where I took several courses of dangerous goods during the years.
- I remained in this position for 14 years in total, where the last three I performed as the head chief of passenger service.
Education
High School Diploma -
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Client relations
- Scheduling
- Store maintenance
Languages
Spanish & English
Certification
customer service representative certifications from several airlines companies.
Timeline
Night Porter
Old Memorial Golf Course
08.2024 - 03.2025
Certified Trainer at the front of the house
Chick fil A
12.2022 - 07.2024
Customer Service Representative
International Airport Frank Pais de Holguin, Cuba
01.2008