Osmar Delgado
San Mateo,CA
Summary
A hardworking server with 4 years of experience, a total of 8 years of general customer service experience. Highly skilled at meeting needs of diverse customers while keeping calm, dedicated to delivering positive customer experience through genuine hospitality and maintaining professionalism. History of delivering punctual service while working on feet for long periods of time, personable individual possessing strong work ethic, experience in training incoming staff.
Overview
1
1
year of professional experience
Work History
Delivery Driver
Torero Logistics Corp
San Francisco , CA
2023.11 - Current
- Ensured prompt delivery of goods while observing speed limits and other traffic regulations.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Waitress
KAJIKEN
San Mateo , CA
2023.02 - 2023.06
- Welcomed customers, concisely answered customers questions and recommended specials to increase profits. Communicated with kitchen staff to stay updated on item availability and customer wait time, maintaining accuracy while handling payments to insure satisfaction to the customers.
- Trained new employees to perform duties to a high standard, checked with guests to get feedback on food served and ensure guest satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Contributed by making suggestions to optimize the ordering process, effectively prioritizing tasks during peak hours.
Education
GED -
San Mateo Adult School
San Mateo, CASkills
- Customer service for over 8 years of experience.
- The ability to work well with others.
- The ability to learn, to except constructive criticism, and a drive to improve.
- Excellent communication skills.
- A desire to help people, active listening, and an attention to details.
- Upselling Techniques.
- Service Prioritisation, complaints resolution.
- Sales, Marketing, and team collaboration.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Delivery Driver
Torero Logistics Corp
2023.11 - Current
Waitress
KAJIKEN
2023.02 - 2023.06
GED -
San Mateo Adult School
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