Osmar Marquez
El Paso
Summary
As a Finance Manager, I love educating and guiding the customers with their purchase, and make the whole transaction very smooth.
Overview
13
13
years of professional experience
Work History
LAST POSITION(FINANCE MANAGER)
VIVA NISSAN
01.2019 - 12.2024
- Solid knowledge of financing procedures and credit options within the auto industry
- Arranged financing and reviewed required documents to determine approval/rejection
- Tracked daily productivity reports.
- Verified customer information, including income information and signature.
- Assisted sales staff in determining available financing options.
- Kept charge-backs at an acceptable level without sacrificing quality.
- Ensured that all dealership standards were implemented
- Smoothly guided buyers through the menu of available products that best feed their needs.
Used Car Sales Consultant
RIDES AUTO GROUP
01.2016 - 12.2018
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Increased customer satisfaction by providing personalized service and addressing specific needs.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
Sales Representative
Alorica (DIRECTV DEPARTMENT)
03.2013 - 12.2015
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
Sandwich Artist
SUBWAY®Restaurants
01.2012 - 02.2013
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
Bachelor of Arts - EDUCATOR
The University of Texas At El Paso
El Paso, TXAssociate of Arts - English
El Paso Community College
El Paso, TX01-2017
Skills
- Very knowledgeable with Microsoft Office software
- Fast learner
- Responsible
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Strategic planning
- Conflict resolution
- Negotiation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
LAST POSITION(FINANCE MANAGER)
VIVA NISSAN
01.2019 - 12.2024
Used Car Sales Consultant
RIDES AUTO GROUP
01.2016 - 12.2018
Sales Representative
Alorica (DIRECTV DEPARTMENT)
03.2013 - 12.2015
Sandwich Artist
SUBWAY®Restaurants
01.2012 - 02.2013
Bachelor of Arts - EDUCATOR
The University of Texas At El Paso
Associate of Arts - English
El Paso Community College
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