Osmarly Franco
Hyde Park,MA
Summary
Results-driven Recruitment and People Operations professional with over 4 years of experience in candidate sourcing and process optimization. Specializes in full-cycle recruitment support, CRM data management, and stakeholder collaboration. Focused on exceeding scheduling targets and enhancing candidate engagement strategies while utilizing Salesforce and other tools to streamline operations.
Overview
6
6
years of professional experience
Work History
Clinical Research Recruitment Coordinator
Adams Clinical
Watertown, MA
09.2022 - Current
- Successfully recruited over 200 study participants, achieving a 95% appointment scheduling goal.
- Recruited study participants through strategic outreach methods, including telephone interviews and outbound calls, consistently meeting appointment scheduling targets.
- Improved participant retention rates by 20% through targeted engagement strategies.
- Developed and implemented participant engagement strategies, enhancing recruitment efficiency and increasing participant retention.
- Enhanced recruitment processes by analyzing study funnels from lead acquisition to randomization and proposing actionable improvements.
- Utilized Salesforce to manage and track leads from marketing campaigns (e.g., StudyMax, Autocruitment, 1NHealth), ensuring accurate data entry and follow-up.
- Collaborated with research teams to design and refine effective recruitment materials and strategies based on feedback and evaluations.
- Trained and mentored Clinical Research Coordinators (CRCs) in recruitment techniques and best practices, strengthening team collaboration.
Administrative Assistant/Unit Secretary
Chelseas Soldiers Home
Chelsea, MA
10.2021 - 09.2022
- Streamlined appointment scheduling and patient communications, contributing to efficient facility operations and improved patient satisfaction.
- Coordinated logistics for COVID testing, ensuring smooth operations and timely service delivery.
- Managed and organized patient records, maintaining accuracy and confidentiality to support effective patient care.
Patient Service Coordinator
42 North Dental
Boston, MA
04.2021 - 08.2021
- Verified and updated insurance information to ensure accuracy in handling sensitive patient data.
- Submitted insurance claims and coordinated patient interactions to facilitate timely processing and enhance patient experience.
- Scheduled appointments and managed patient check-ins to maintain an organized office environment and improve patient flow.
Education
B.A - English, Rhetoric and Communications
University of Massachusetts Dartmouth
Skills
- Study participant recruitment
- Clinical research
- Recruitment lifecycle process
- Talent acquisition
- Recruitment funnel analysis
- Applicant tracking
- Salesforce administration
- CRM & Data Management: Salesforce, Google Suite, Microsoft Office, Slack, TalkDesk
- Clinical coordination
- Appointment scheduling
- Patient communication
- Insurance verification
- Onboarding coordination
- Administrative support
Timeline
Clinical Research Recruitment Coordinator
Adams Clinical
09.2022 - Current
Administrative Assistant/Unit Secretary
Chelseas Soldiers Home
10.2021 - 09.2022
Patient Service Coordinator
42 North Dental
04.2021 - 08.2021
B.A - English, Rhetoric and Communications
University of Massachusetts Dartmouth