Osmond Orisakwe
Plainfield,NJ
Summary
A highly motivated individual with years of customer service experience within a Human Resources and Healthcare/Insurance setting. Technically astute with experience in various software programs and applications. Creatively able to troubleshoot existing problems as well as bring fresh ideas to help further the growth of the department.
Overview
5
5
years of professional experience
Work History
Customer Service Information Specialist
MVC
06.2023 - Current
- Duties and responsibilities include assisting incoming customer calls and customer service inquiries, and identifying and assessing customer needs to complete their transaction
- Ensure compliance with all motor vehicle laws & regulations
- Complete daily assigned tasks
- Use MVC systems to review license & registration records.
- Maintained records by documenting system changes and revisions.
- Prepared reports by collecting, analyzing, and summarizing information.
Warehouse Associate
UPS
09.2022 - 05.2023
- Working in fast-paced, physically demanding environment
- Frequently lifting and moving heavy packages including responsibility with sorting & moving packages within a warehouse center.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food Service Clerk
Sakers Shoprite
07.2022 - 02.2023
- Delivering great customer experience by providing attentive, friendly and knowledgeable service
- Answering customer questions and making recommendations through suggestive selling
- Assisting Food Service Manager in daily operation in Food Service department
- Maintain a neat, clean and visually appealing department with focus on the preparation & safe handling of products sold throughout the department
- Perform other tasks as required in efficient and safe manner, within Company policy.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Contributed to a positive workplace culture through teamwork and open communication with colleagues.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Package Handler
Amazon
09.2021 - 05.2022
- Transports packages and other goods from mail facility to personal and business addresses
- Load goods and use navigation tool to arrive at correct address & deliver parcels to correct address in timely fashion.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Chemical Compounder
Symrise Chemicals
08.2020 - 01.2021
- Responsible for batch making, pre-weighing, FSD processing
- Moving one hundred pounds or more without assistance
- Read batch cards and record all information that is required
- Safely manage and transfer flammable materials
- Operate various pieces of process equipment.
- Improved production efficiency by streamlining compound mixing processes and implementing time-saving techniques.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Demonstrated adaptability by quickly learning how to use new equipment as technology evolved within industry.
Benefits Administration Specialist II
Conduent Inc.
04.2019 - 03.2020
- Administer client approved plans/advice of rules and stipulations in accordance with healthcare law regulations & client requirements while maintaining quality standards for Health & Welfare, Defined Benefits and 401(Create electronic logs of all calls and cases for purpose of keeping records and providing reference for future participant interactions)
- Process transactions, research various concerns and send cases to administrative team to correct plans, update carriers and any other task that has been assigned.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
Overnight Counselor
The ARC of Somerset County
03.2019 - 01.2020
- Work in residences for people with developmental disabilities or mental retardation; in residential social services settings and group homes
- Attending to needs of residents during overnight hours, change beds for incontinent residents; monitor residents' sleep and safety; fill out required documentation, such as hourly observations of residents, perform light housekeeping duties and admit residents to facility.
Payroll Specialist
Robert Half
10.2018 - 03.2019
- Receiving and processing incoming and outgoing transaction reports, overseeing monthly/quarterly/yearly budgeting for outsourced entities both internal and external, calculating and revising hourly and/or salary pay for 1300 to 1500 employees across twenty-six states, preparing lease agreements as well as managing company payments to maintain and uphold in-state and out-of-state establishments
- Calculated wages, deductions and bonuses in accordance with company policies.
- Completed payroll accurately and timely to meet employee expectations.
- Developed and implemented payroll procedures to streamline workflow.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Education
Some College (No Degree) - Patient Care Technician
JFK INSTITUTE OF HEALTHCARE
ElizabethAssociate of Arts - Accounting/Business
Union County College
Cranford, NJ01.2019
Associate of Science - Journalism & Marketing
American International College
Springfield, MA01.2019
High School Diploma -
Union County TEAMS Charter School
Plainfield, NJ01.2017
Skills
- Warehouse Logistics
- Customer Service
- Order Fulfillment
- Production Documentation
- Attention to Detail
- Microsoft Office
- Schedule Management
- Database Management
- Critical Analysis
References
References are available upon request.
Timeline
Customer Service Information Specialist
MVC
06.2023 - Current
Warehouse Associate
UPS
09.2022 - 05.2023
Food Service Clerk
Sakers Shoprite
07.2022 - 02.2023
Package Handler
Amazon
09.2021 - 05.2022
Chemical Compounder
Symrise Chemicals
08.2020 - 01.2021
Benefits Administration Specialist II
Conduent Inc.
04.2019 - 03.2020
Overnight Counselor
The ARC of Somerset County
03.2019 - 01.2020
Payroll Specialist
Robert Half
10.2018 - 03.2019
Some College (No Degree) - Patient Care Technician
JFK INSTITUTE OF HEALTHCARE
Associate of Arts - Accounting/Business
Union County College
Associate of Science - Journalism & Marketing
American International College
High School Diploma -
Union County TEAMS Charter School
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