OSNELINE FELICIEN
MIAMI,FL
Summary
To secure a dynamic position with a thriving company that not only harnesses my skills but also fuels my ambition for growth. Let's elevate the optical game together and create a vision for success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Board Certified Licensed Optician
Target Optical
Miami, FL
04.2022 - Current
- Verified accuracy of all orders before releasing them to customers.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Dispensed contact lenses accurately according to doctor's prescriptions.
- Analyzed customer feedback to identify opportunities for improvement in products or services.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments for eye examinations with optometrists or ophthalmologists.
- Educated patients about contact lens hygiene practices, including proper insertion and removal techniques.
- Instructed customers on how to care for, insert and remove contact lenses.
- Instructed customers on proper care and maintenance of their eyewear.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Supervised and contributed to training student opticians.
ABO Certified
Warby Parker
Aventura, FL
10.2019 - 04.2022
- Communicate Warby Parker's values and brand philosophy on the sales floor
- Delight customers through nothing-but-wonderful service
- Demonstrate unparalleled product knowledge and offer exceptional style advice
- Dream up ways to reinvent retail and the glasses-shopping experience
- Anticipate the needs of your team and customers alike and be at the ready to lend a hand
- Help foster an inclusive culture by treating customers and colleagues with respect.
Front End Supervisor
Ross Dress for Less
Miami, FL
02.2019 - 09.2020
- Ensure customers receive stellar customer service in check-out lines
- Count the money in cash drawers at the beginning and end of each shift
- Oversee customer returns, exchanges, and check authorizations
- Oversee the correct and efficient operation of all cash registers.
Externship
Clear Vue Optical- Howitt & Paris Eye Care
Miami, FL
08.2019 - 02.2020
- Assisting with patient care and eye examinations
- Taking patient histories and assisting patients in frame selection
- Educating patients on the care and maintenance of lenses
- Explaining the testing process to patients, preparing them, and administering tests on visual capabilities
- Keeping records and inventory and taking notes during examinations
- Performing minor repairs on broken or damaged glasses
- Assisting with the creation of lenses and construction of glasses
- Performing minor maintenance and repairs on examination equipment.
Shift Supervisor,Sales/Cashier/Cook
Wingstop
Miami, FL
08.2017 - 02.2019
- Providing food quality service
- Count the money in cash drawers at the beginning and end of each shift
- Oversee customer returns, exchanges, and check authorizations
- Oversee the correct and efficient operation of all cash registers.
Education
Miami Dade Medical College Optician vision care program
08.2018
High School Diploma -
North Miami Senior High School
01.2013
Skills
- Demonstrating meticulousness and proficiency in handling administrative tasks
- Expertise in providing tailored recommendations for products and services based on customer needs
- Experience in supervising and training student opticians to ensure their success
- Exhibiting strong leadership skills and fostering a positive work environment while aligning with company goals and promoting teamwork
- Proven ability to handle multiple tasks simultaneously and thrive in high-pressure situations
- Excellent communication skills, both written and verbal
- Experience in training and mentoring associates to help them achieve their full potential
- Proficiency in using standard office equipment and expertise in Microsoft Office applications
- Demonstrating proficiency in using Optical/Medical Electronic Health Record (EHR) and Electronic Medical Record (EMR) software
Certification
- American Board of Opticianry Certified
- Certified Contact Lens Technician
- Food Safety Manager Certification
- CPR/AED Certified
References
- Lilian Mejia Rodriguez, Board Certified Licensed Optician/ Miami Dade college professor and program coordinator, 786-897-7575
- Kiran Golding, Board Certified Licensed Optician, 954-707-3800
- Dr. Ali Khoshnevis, Optometrist at Good Doc LLC, 919-260-2747
Timeline
Board Certified Licensed Optician
Target Optical
04.2022 - Current
ABO Certified
Warby Parker
10.2019 - 04.2022
Externship
Clear Vue Optical- Howitt & Paris Eye Care
08.2019 - 02.2020
Front End Supervisor
Ross Dress for Less
02.2019 - 09.2020
Shift Supervisor,Sales/Cashier/Cook
Wingstop
08.2017 - 02.2019
Miami Dade Medical College Optician vision care program
High School Diploma -
North Miami Senior High School
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