Amber Osorio
Smyrna,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, time-management abilities and exceptional interpersonal and multitasking skills. Adept at working effectively unsupervised and quickly mastering new skills to deliver a positive experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Barista/Shift Lead
Kung Fu Tea
02.2020 - Current
- Acquired expertise in memorizing various ingredients and preparing specialty drinks
- Demonstrated self-sufficiency in handling all tasks required for smooth operation such as order management, beverage preparation, and maintaining cleanliness.
- Maintained operable standards by restocking and cleaning stations and facilities.
- Served as the primary point of contact for customer inquiries, successfully resolving complaints and answering questions with utmost professionalism.
- Cultivated warm relationships with regular customers
Brand Associate
Old Navy
Atlanta, GA
08.2019 - 01.2021
- Executed floorset activities, managing cash wrap and customer transactions
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers in completing purchases, locating items, ordering online and joining reward programs
- Supported a clean, neat, and organized store environment by assisting with daily opening and closing responsibilities
- Participated in promotional activities such as setting up displays or distributing marketing materials.
Student/Teacher Internship
Smyrna Elementary School
08.2018 - 12.2018
- Successfully completed the Childhood Education Pathway program at Campbell High School, actively participating in classroom activities with teachers
- Took kids to libraries, assisted in group-based workshops, and set up activities. Assisted students with questions and needs that didn't require teacher's help including misbehavior, repetition of directions, and reading.
- Demonstrated proactive approach in identifying conflicts, implementing appropriate strategies, and achieving favorable resolutions.
- Mentored and tutored students in a variety of educational topics.
- Evaluated student work, provided feedback, and tracked their progress over time.
Receptionist
Pet Spa At Vinings
08.2018 - 11.2018
- Facilitated smooth customer experience through phone call handling, appointment management, and paperwork assistance
- Regularly communicated with pet owners to verify currency of vaccines and paperwork.
- Updated log regularly to ensure accurate payment calculations and detailed service records.
Education
Associates Degree - Medical Technology
Georgia State University
Atlanta05-2025
Highschool Diploma -
Campbell High School
05.2019
Skills
- Interpersonal Skills
- Problem-solving aptitude
- Time management abilities
- Analytical Thinking
- Team Collaboration
- Organized
- Attention to Detail
- Efficient
- Cool Under Pressure
Accomplishments
- Spanish Honors Society
- High School Diploma Honors
Certification
- Early Childhood Education Program
Languages
English
Native/ Bilingual
Spanish (Opt.)
Native/ Bilingual
References
References available upon request.
Timeline
Barista/Shift Lead
Kung Fu Tea
02.2020 - Current
Brand Associate
Old Navy
08.2019 - 01.2021
Student/Teacher Internship
Smyrna Elementary School
08.2018 - 12.2018
Receptionist
Pet Spa At Vinings
08.2018 - 11.2018
Associates Degree - Medical Technology
Georgia State University
Highschool Diploma -
Campbell High School