Osvaldo Bahena Gonzalez
La Grande,OR
Summary
Dynamic Night Manager at Grocery Outlet Bargain Market with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in cash handling and team collaboration, I successfully implemented loss prevention strategies, reducing shrinkage significantly while training staff to uphold high standards of service and safety. I developed leadership and operational management skills in fast-paced, customer-facing environment. Possess strong background in conflict resolution and team coordination, ensuring high standards of service and safety.
Overview
2
2
years of professional experience
Work History
Night Manager
Grocery Outlet Bargain Market
Ontario, OR
07.2023 - 08.2025
- Supervised nightly operations to ensure efficient store performance and adherence to safety protocols.
- Trained and mentored new employees on store policies, procedures, and best practices for operational excellence.
- Coordinated inventory management processes, ensuring accurate stock levels and timely product restocking.
- Implemented loss prevention strategies, reducing shrinkage through effective surveillance and employee training initiatives.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience and satisfaction ratings.
- Conducted nightly audits of financial transactions, ensuring accuracy in cash handling and reporting procedures.
- Operated cart retrieval systems to streamline workflow and enhance operational efficiency
Education
Associate of Arts - Mathematics Education
Treasure Valley Community College
06-2025
Skills
- Security awareness
- People management
- Reservations management
- Complaint handling
- Customer service focus
- Cash handling
- Time management skills
- Team collaboration
- POS trained
- Inventory trained
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Night Manager
Grocery Outlet Bargain Market
07.2023 - 08.2025
Associate of Arts - Mathematics Education
Treasure Valley Community College