Osvaldo Barrera
Elgin,IL
Summary
Dynamic Leave and Disability Examiner at The Standard with a proven track record in policy interpretation and process improvement. Expert in leave management, I foster strong relationships and enhance compliance, significantly reducing loss ratios through efficient claims processing. Adept communicator, committed to delivering exceptional support and solutions in complex regulatory environments.
Overview
11
11
years of professional experience
Work History
Leave and Disability Examiner
The Standard
Elgin, IL
07.2023 - Current
- Drafted written decisions based on established criteria outlining findings and conclusions.
- Interpreted applicable laws, regulations, policies and procedures when determining eligibility for disability benefits.
- Maintained up-to-date knowledge of changing regulations governing disability determination processes.
- Reduced loss ratios through fair and prompt processing of claims.
Leave Consultant
Compsych
Chicago, IL, United States
10.2022 - 06.2023
- Serves as a subject matter expert on existing and proposed changes in all regulations; interprets guidelines, and makes recommendations for system changes to ensure compliance with regulations for all leave, disability, and state-specific programs.
- Cultivated strong relationships within client organizations through proactive engagement with decision-makers.
- Facilitated implementation and management of new and existing leave programs and vendors.
- Advised on regulatory changes, recommending system updates for compliance with leave programs.
- Handled escalated inquiries from employees and executives requiring in-depth support and analysis.
- Managed and updated leave information on intranet site along with all related documents.
Leave Claims Specialist
Compsych
Chicago, IL, United States
08.2020 - 10.2022
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources. identifying trends and/or gaps in the data.
- Advised customers concerning claims, rights, and insurance procedures to avert disputes and resolve identified pain points linked to LOA and disability processes.
- Ensures implementation of processes and Procedures to capture and maintain consistent, accurate procedures for leave-related items.
Customer Experience Specialist
Compsych
Chicago, IL, United States
08.2018 - 08.2020
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Insurance Specialist
Bankers Life & Casualty
Schaumburg, IL, United States
08.2017 - 07.2018
- Maintained high standards of customer service by building relationships with clients.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Utilized CRM software to manage client relationships.
Account Executive
Next Consultants
Naperville, IL, United States
04.2017 - 08.2017
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
- Executed successful sales strategies to convert leads into customers.
Tax Professional
H&R Block
Elgin, IL, United States
10.2014 - 04.2015
- Completed and filed returns with tax departments at local, state, and federal levels.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Maintained compliance by adhering to current tax laws and regulations.
Education
Bachelor Of Business Administration - Business Administration And Management
Robert Morris University
Chicago, ILSkills
- Leave management
- Attention to detail
- Process improvement
- Communication skills
- Policy interpretation
- Relationship building
Languages
Spanish
Native/ Bilingual
Timeline
Leave and Disability Examiner
The Standard
07.2023 - Current
Leave Consultant
Compsych
10.2022 - 06.2023
Leave Claims Specialist
Compsych
08.2020 - 10.2022
Customer Experience Specialist
Compsych
08.2018 - 08.2020
Insurance Specialist
Bankers Life & Casualty
08.2017 - 07.2018
Account Executive
Next Consultants
04.2017 - 08.2017
Tax Professional
H&R Block
10.2014 - 04.2015
Bachelor Of Business Administration - Business Administration And Management
Robert Morris University
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