OSVALDO MORENO-TORRES
Annandale,VA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
Freehold , NJ
11.2023 - Current
- Facilitated training sessions for new employees on company policies and procedures.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Received, processed, and stocked merchandise in accordance with store policies.
- Identified opportunities for process improvements within the department.
- Resolved customer issues promptly in a professional manner.
- Participated in training sessions for new employees when needed.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Upheld high standards of productivity and quality in operations.
- Operated cash registers to process payments from customers.
- Looked for ways to go above and beyond job requirements.
- Maintained a clean and organized work area throughout shift.
- Analyzed key performance indicators to identify effective strategies.
Cashier
BJ's Wholesale
Howell Township, New Jersey
03.2022 - 07.2022
- Issued receipts, refunds, credits or change due to customers.
- Maintained work area and kept cash drawer organized.
- Used suggestive selling techniques to promote add-on sales.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
Skills
- Customer Service
- Credit and Cash Transactions
- Customer Service Excellence
- Payment Collection
- POS systems
- Complaint resolution
- Willingness to learn
- Creativity and innovation
- Workflow optimization
- Product knowledge
- Training and mentoring
- Heavy lifting
- Task prioritization
- Quality assurance
- FLUENT IN [Spanish]
- Leadership qualities
Timeline
Team Member
Chick-fil-A
11.2023 - Current
Cashier
BJ's Wholesale
03.2022 - 07.2022