OSVALDO PALACIOS

IT professional with a strong educational background in business and computer science, bringing 16 years of experience in project analysis, software design, data analysis, software implementation, database administration, requirements gathering, and personnel training. Consistently delivering high-quality results throughout my career. 10 years of supervisory experience and 5 years of expertise in architecting and administering enterprise-level software solutions leveraging cloud architecture. Successfully served as the technical lead for El Paso Water's implementation of new customer service, billing, and service order applications. Skillset includes a positive work attitude, experienced project analysis, data mining and trend analysis, accurate project scope definition, comprehensive requirements gathering, RFP design and government procurement expertise, excellent customer and stakeholder relation skills, product and market analysis capabilities, personnel training proficiency, virtual project reporting skills, utilization of project management tools (PMBOK), virtual team collaboration abilities, critical issue resolution in time-sensitive environments, quality assurance adherence to requirements and regulations, modern information technology methodology and processes knowledge, budget preparation and analysis skills, test protocol design expertise, and the ability to design new and effective work solutions in a virtual environment. For a more detailed view of my accomplishments and capabilities, please refer to my resume. Offering excellent organizational and analytical skills. Thank you for your time and consideration.