Osvaldo Raya

• Executed comprehensive reviews of medical questionnaires to ensure accuracy and compliance.
• Facilitated collaboration with healthcare professionals to implement deferral strategies.
• Collaborated with cross-functional teams to address operational issues and improve overall call efficiency.
• Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
• Maintained certification with American Society for Clinical Pathology (ASCP) and California Department of Public Health License.
• Facilitated collaboration with hospital departments to ensure timely return and destruction of units prior to transfusion.

• Conducted complex analyses on blood and tissue samples using advanced laboratory equipment.
• Implemented quality control measures to enhance testing reliability and accuracy.
• Ensured compliance with quality control standards, enhancing accuracy in test results.
• Developed efficient workflows that improved turnaround times for test results without compromising accuracy.
• Collaborated with healthcare professionals to coordinate blood transfusions effectively.
• Oversaw maintenance of laboratory instruments, ensuring optimal performance and reliability.
• Maintained laboratory equipment, scheduling routine maintenance to ensure operational efficiency.
• Trained junior staff on proper laboratory techniques and best practices.
• Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.

• Collaborated with team members to streamline processes, enhancing overall service efficiency.
• Maintained up-to-date knowledge of university policies and procedures for effective support delivery.
• Monitored feedback channels, implementing suggestions to improve student satisfaction levels significantly.
• Trained new staff on customer service protocols and software applications to ensure consistent support quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Provided comprehensive information regarding university policies and procedures. Assisted with documentation and reservation processes for university resources. Collaborated with various departments to support event execution and building operations.
• Addressed inquiries through phone, email, and in-person interactions, ensuring precise information delivery.
• Assisted students and faculty with account issues, demonstrating problem-solving skills and service orientation.

-American Society for Clinical Pathology (ASCP) Medical Laboratory Scientist (MLS), 2020, El Paso, TX.

-California Department of Public Health License (CLS)