Osvaldo Ricardo
Miami,FL
Summary
Dynamic Ice Cream Server at Moriela, recognized for enhancing customer satisfaction through exceptional service and effective teamwork. Leveraged strong customer engagement skills to train new staff, ensuring operational excellence. Maintained high-quality standards in product presentation while adhering to health regulations, contributing to a welcoming and efficient service environment.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Ice Cream Server
Moriela
03.2025 - 10.2026
- Provided exceptional customer service by assisting patrons with menu selections and answering inquiries.
- Operated point-of-sale system efficiently, processing transactions accurately and maintaining cash drawer accountability.
- Prepared and served a variety of ice cream flavors, ensuring high standards of presentation and quality.
- Maintained cleanliness of serving area and equipment, adhering to health and safety regulations consistently.
- Assisted in training new staff on operational procedures and best practices for efficient service delivery.
- Collaborated with team members to manage peak service times effectively, enhancing overall customer satisfaction.
Education
High School Diploma -
Coral Gables Senior High
Coral Gables 06.2026
Skills
- Teamwork
- Customer engagement
- Customer service
- Patience and empathy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ice Cream Server
Moriela
03.2025 - 10.2026
High School Diploma -
Coral Gables Senior High