OSVALDO ROMERO

• Respond promptly to security incidents, emergencies, disturbances, and safety concerns while prioritizing the protection of patients, families, visitors, and employees.

• Patrol and monitor hospital facilities and surrounding property on foot and by vehicle to identify safety hazards, security concerns, and suspicious activity.

• Enforce hospital security policies, access-control procedures, and identification requirements to prevent unauthorized entry.

• Conduct continuous risk and threat assessments and take appropriate action to maintain a safe and secure healthcare environment.

• De-escalate and manage interactions with non-compliant individuals while maintaining professionalism and minimizing disruption to patients, families, and staff.

• Prepare detailed incident reports documenting property damage, theft, unauthorized persons, unusual activity, disturbances, and other security-related events.

• Respond to emergency situations with urgency and sound judgment while coordinating with appropriate personnel to reduce the risk of injury or property loss.

• Provide professional assistance and information to patients, families, visitors, employees, and other stakeholders regarding facility safety and security procedures.

• Verify identification and control access to restricted areas in accordance with hospital security procedures.

• Maintain awareness of evolving security threats and communicate relevant concerns to appropriate personnel.

• Led daily operations and supervised store personnel, ensuring adequate staffing, productivity, customer service, and compliance with company policies.

• Created weekly employee schedules and delegated assignments according to operational needs and staffing requirements.

• Recruited, interviewed, hired, trained, and mentored new employees while providing ongoing coaching and performance feedback.

• Conducted opening, closing, and shift-change procedures while maintaining operational and security standards.

• Enforced company safety, security, cash-handling, and compliance procedures to protect employees, customers, and company assets.

• Managed daily banking activities, including deposits and withdrawals, while maintaining strict accountability for company funds.

• Coordinated with Loomis and other secured cash-service personnel to maintain safe and secure cash transfers.

• Resolved customer concerns and conflicts using professional communication, problem-solving, and de-escalation skills.

• Conducted inventory counts and supply audits and maintained accurate operational records.

• Trained employees on company procedures and identified performance gaps requiring additional coaching or development.

• Supervised employees during assigned shifts and delegated responsibilities to maintain safe, efficient, and productive operations.

• Created staff schedules based on business needs and maintained appropriate staffing levels.

• Trained, coached, and mentored new employees on company procedures, customer service, safety, and operational standards.

• Monitored employee performance and provided constructive feedback and coaching.

• Mediated employee conflicts and resolved customer concerns while maintaining a calm and professional environment.

• Led team meetings to communicate priorities, operational expectations, and performance goals.

• Responded to stressful and challenging situations, using communication and de-escalation skills to resolve conflicts.

• Enforced company safety policies, procedures, and operational standards.

• Conducted opening, closing, and shift-change procedures and maintained accountability for daily operations.

• Planned and delivered training sessions to address performance gaps and improve employee effectiveness.