Osvaldo Ruiz

In my role as a Loss Prevention Manager, I undertook a multifaceted role overseeing security operations for C21 stores. Additionally, I was entrusted with the responsibility of enhancing security measures for a corporate building housing multiple companies. This dual role required meticulous planning and coordination to ensure the safety and security of all occupants.

One of the key aspects of my role involved attending weekly workload planning meetings with the senior management team and store manager. This collaborative approach enabled me to align security initiatives with broader organizational objectives and efficiently allocate resources to address potential risks.

A notable achievement during my tenure was the successful facilitation of a partnership between three camera companies and the synagogue's owners. This collaboration resulted in the implementation of advanced security measures to safeguard the synagogue and its congregation.

Furthermore, I was actively involved in planning security details for various events and anticipated protests. By conducting thorough risk assessments and implementing proactive security measures, I ensured the smooth execution of security operations in dynamic environments.

• Developed and enforced loss prevention policies, procedures, and standards for all stores.
• Trained new employees on company security protocols and safety regulations.
• Provided feedback to store management regarding potential risks or violations of security protocol.
• Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
• Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
• Investigated suspicious activity at point-of-sale registers or other areas of the stores.
• Responded quickly to emergency situations such as robberies or other violent acts.
• Maintained a high level of customer service while enforcing loss prevention policies.
• Collaborated with local law enforcement agencies on investigations involving criminal activity.
• Conducted regular audits of merchandise stock levels and monitored cash handling practices.
• Utilized computer databases to track information related to thefts, investigations, arrests.
• Communicated investigation findings, areas of opportunity, and future prevention techniques to drive loss prevention improvements.
• Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
• Interviewed individuals suspected of internal theft or shoplifting.
• Reviewed loss prevention exception reports and cash discrepancies.
• Maintained documents of all loss prevention activity.
• Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
• Prepared security reports to document and log theft, accidents and safety violations.

During my time at Stop & Shop, I had the privilege of overseeing multiple locations and ensuring that company standards and policies were consistently met. I took a proactive approach by conducting both weekly and monthly audits to uphold these standards effectively. Through these audits, I was able to address any potential issues promptly and implement corrective measures when necessary.

One of the key responsibilities in my role was to conduct internal investigations into dishonest employee behavior. As a result, I successfully identified several cases of misconduct, leading to the termination of those involved. By upholding the principles of integrity and accountability, I helped maintain a work environment built on trust and adherence to ethical standards.

Furthermore, I collaborated closely with the Organized Retail Crime Division and local law enforcement agencies to investigate and prosecute offenders involved in criminal activities. This partnership not only helped mitigate security risks but also reinforced the commitment to protecting our employees, customers, and assets.

Finally, I was also responsible for addressing issues related to loitering and gang activity in front of our store locations. By implementing strategic security measures and engaging with the community, I was able to create
During my time at Stop & Shop, I had the privilege of overseeing multiple locations and ensuring that company standards and policies were consistently met. I took a proactive approach by conducting both weekly and monthly audits to uphold these standards effectively. Through these audits, I was able to address any potential issues promptly and implement corrective measures when necessary.

One of the key responsibilities in my role was to conduct internal investigations into dishonest employee behavior. As a result, I successfully identified several cases of misconduct, leading to the termination of those involved. By upholding the principles of integrity and accountability, I helped maintain a work environment built on trust and adherence to ethical standards.

Furthermore, I collaborated closely with the Organized Retail Crime Division and local law enforcement agencies to investigate and prosecute offenders involved in criminal activities. This partnership not only helped mitigate security risks but also reinforced the commitment to protecting our employees, customers, and assets.

Finally, I was also responsible for addressing issues related to loitering and gang activity in front of our store locations. By implementing strategic security measures and engaging with the community, I was able to create a safer environment for both employees and customers.

• Provided guidance and assistance to store managers regarding best practices for loss prevention.
• Collaborated with local law enforcement agencies on investigations involving criminal activity in the area.
• Ensured that all equipment used for surveillance was properly installed, calibrated, and functioning correctly.
• Conducted regular meetings with store managers and associates to discuss current security issues or concerns.
• Conducted regular store audits to identify potential security risks and compliance issues.
• Trained store personnel on proper loss prevention protocols and procedures.
• Investigated incidents of theft and fraud within assigned stores and took appropriate corrective action.
• Performed random site visits at stores to verify compliance with company policies and procedures.
• Decreased loss through effectively training many employees and closely monitoring investigations and systems audits.
• Prepared security reports to document and log theft, accidents and safety violations.

• Controlled reduction of loss inventory by protecting company assets.
• Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
• Represented company in court proceedings and investigations.
• Increased apprehensions and apprehension dollar amount by motivating and coaching direct reports for optimum productivity and performance.
• Wrote reports for internal and external crime, burglary or theft.
• Reduced shrink by thorough training of loss prevention staff and meticulous reviews of company documents.
• Collaborated with law enforcement to report crime and suspicious activity.
• Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
• Installed and maintained covert security equipment.
• Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
• Monitored paperwork procedures to prevent error-related losses.
• Supervised surveillance, detection and criminal processing related to theft and criminal cases.