Craig Souza
Washington,MO
Summary
Accomplished Loss Prevention Manager with a proven track record at Kmartcorp, adept in implementing cost-control policies and leading team collaborations. Expert in discrepancy resolution and theft prevention, significantly reducing shrink levels. Skilled in evidence collection and developing training programs, showcasing exceptional problem-solving and effective communication abilities.
Overview
5
5
years of professional experience
Work History
Loss Prevention Manager
Kmartcorp
Marttel, TX
10.1991 - 08.1996
- Conducted regular audits of merchandise and stock levels and monitored cash handling practices
- .
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Trained new employees on company security protocols and safety regulations.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Performed regular security audits to ensure policies are being followed correctly.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
- Planned and launched policies and procedures to minimize asset losses.
Investigator
Koogler & Associates
Sa
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Utilized surveillance techniques to observe subjects in public areas.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Delivered maximum levels of accuracy when conducting stationary and mobile surveillance on investigatory individuals.
- Searched for clues to gather evidence for court cases or private clients.
- Reviewed police reports, medical records, and other documents for evidence.
- Managed surveillance of individuals, specific properties and events.
Education
Post Certified -
California Dept of Corrections Academy
Galt, CA09.1995
Certified Management -
KMART MANAGEMENT TRAINING
Troy, MT09-1991
Some College (No Degree) - Business
Sacramento City College
Sacramento, CASkills
- Discrepancy Resolution
- Workplace Safety
- Incident Reporting
- Cost Reduction
- Data analysis
- Report writing
- Training development
- Policy implementation
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Cost reduction
- Operational analysis
- Incident reporting
- Discrepancy resolution
- Staff leadership
- Staff partnerships
- Workplace safety
- Program implementation
- Cost control
- Access control
- Surveillance equipment usage
- Store Audits
- Retail Theft Investigations
- Theft Detection
- Shoplifter Detention
- Theft Prevention
- Evidence Collection
- Policy Development
- Investigations
- Cost Control
- Loss Prevention Goals Monitoring
- Interviews and Interrogations
Timeline
Loss Prevention Manager
Kmartcorp
10.1991 - 08.1996
Investigator
Koogler & Associates
Post Certified -
California Dept of Corrections Academy
Some College (No Degree) - Business
Sacramento City College
Certified Management -
KMART MANAGEMENT TRAINING