Oswaldo Arteaga

• Initiated a cross training program in order to incorporate one department into another to increase efficiency and and scale production.
• Trained current and new team members on equipment operation, safety protocols, and company policies, to insure consistent production.
• Assisted in quality control measures by performing routine inspections of products against established standards.
• Performed setup, breakdown and extensive sanitation of production equipment to establish optimal performance and efficiency.

Location #1: TacoMadre Mendota, IL,

Date: 10/2020-1/2023

Job Title: Kitchen Manager

• Managed produce orders while maintaining a budget in conjunction with the general manager.
• Lead a team of line cooks and dishwashers to guarantee a consistent and great dining experience.
• Developed and implemented new menu items to appeal to new clientele.
• Conducted food preparation and portioning.
• Insured fresh produce and kept dated and priced log of all produce/products the restaurant required.

Location #2: TacoMadre Montgomery, IL

Date: 1/2023-07/2023

Job Title: Manager in training

• Collaborated with the kitchen manager and General manager in produce ordering and restocking to maintain a budget.
• Successfully trained kitchen staff while implementing new menu items.
• Provided excellent customer service and guaranteed customer satisfaction.
• Successfully trained new team members on POS system to insure long term success and efficiency of location.
• Assisted in a variety of roles in the restaurant including, front of house, food preparation, line cook, grill and fryer positions.

Location #3: TacoMadre Naperville, IL

Date: 7/2023-11/2023

Job title: General Manager

• Managed budget implementations, employee reviews, scheduling, and payroll.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Recruited, trained and mentored new team members to insure their success within the business.
• Introduced new methods, practices, and systems to reduce down time.
• Collaborated with general managers of other locations to develop innovative solutions.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled direct relationships with vendors and clients
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.

• Motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining courteous and high quality service.
• Cross-trained existing employees to maximize productivity.
• Managed delivery punctuality and assigned routes to drivers.
• Played major role in the process of making Pizzas to maintain a consistent and great product.

Date: 2/2017-10/2017

Job Title: Front of House/delivery driver

• Provided excellent and comprehensive customer service.
• Provided safe and prompt food delivery service to customers around the area.
• Assisted in implementing a new POS system and training existing and new team members.
• Maintained a good relationship with the BOH team members to guarantee food quality and prompt service.

Date: 10/2017-3/2020

Job Title: Line Cook

• Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
• Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
• Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
• Supported inventory management by keeping track of ingredient usage and timely reporting low stock levels.
• Continuously improved culinary skills through ongoing practice, research, and professional development opportunities.
• Grilled meats and seafood to restaurants specifications.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.