Oswaldo Loreto
Lebanon,IN
Summary
Dynamic and versatile professional with experience in English language education, banking, and customer service. As an English teacher with several years of teaching experience, I have honed exceptional communication, interpersonal, and organizational skills, fostering engaging learning environments and supporting diverse learners in achieving their goals. Additionally, my background as a bank teller and in customer service has equipped me with strong problem-solving abilities, attention to detail, and a commitment to delivering outstanding client experiences. I bring a unique combination of educational expertise and customer-focused professionalism, making me adept at building relationships, managing responsibilities efficiently, and contributing positively to any team or organization.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Banker
Citizens Bank
Pittsburgh, Pennsylvania
03.2026 - 08.2026
- Built and maintained strong customer relationships by providing trusted financial guidance and personalized banking solutions aligned with clients' short- and long-term goals.
- Conducted comprehensive financial conversations to identify customer needs and recommend appropriate products and services related to spending, saving, borrowing, and investing.
- Increased customer engagement by educating clients on digital banking tools, mobile applications, and self-service technologies, enhancing convenience and account accessibility.
- Collaborated with Mortgage, Wealth Management, and Business Banking partners to connect customers with specialized financial solutions for complex banking needs.
- Proactively generated new business through outbound customer outreach, appointment scheduling, and ongoing relationship management efforts.
- Delivered tailored recommendations for deposit accounts, credit products, lending solutions, and financial planning opportunities based on individual customer objectives.
- Resolved customer concerns efficiently by leveraging strong problem-solving skills and in-depth knowledge of banking products, services, and policies.
- Contributed to branch growth and customer retention by deepening existing relationships and identifying opportunities to expand product adoption.
- Maintained strict adherence to banking regulations, company policies, compliance standards, and operational procedures while handling sensitive financial information.
- Served as a trusted advisor, helping customers navigate major financial decisions such as home purchases, credit needs, savings strategies, and future planning.
Bank Teller
Citizens Bank
Pittsburgh, Pennsylvania
04.2025 - 03.2026
- Provided exceptional customer service by greeting clients, addressing banking needs, and delivering personalized financial solutions.
- Assisted customers with routine banking transactions, including deposits, withdrawals, payments, and account servicing while ensuring accuracy and compliance.
- Educated customers on digital banking tools, including mobile banking applications and ATM services, increasing self-service adoption and convenience.
- Identified customer financial needs and referred clients to bankers and other banking specialists for products and services that supported their financial goals.
- Maintained thorough knowledge of bank products, services, and promotions to effectively answer customer questions and provide recommendations.
- Handled cash transactions and balanced cash drawers with a high degree of accuracy while following established cash management procedures.
- Ensured compliance with all banking policies, security procedures, federal regulations, and state and local laws.
- Built strong customer relationships by creating positive banking experiences and resolving account inquiries and concerns professionally.
Universal Teller
NexTier Bank
Pittsburgh Region, PA
09.2024 - 04.2025
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Educated customers about different types of banking services available at the branch.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Researched customer inquiries regarding their accounts, using internal banking systems.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Maintained accurate records of all transactions conducted throughout the day.
- Executed wire transfers of funds in compliance with banking best practices.
Cashier
Gri Gri Enterprises LLC Sunshine Gasoline
Fort Myers, FL
09.2023 - 03.2024
- Operated the cash register efficiently and accurately, and processed payments by cash, check, and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
International Project Coordinator
Unidad Educativa Particular Borja
Cuenca, Ecuador., Azuay.
09.2021 - 08.2023
- Acted as the primary liaison between the school and Loyola University in New Orleans, ensuring smooth communication and collaboration.
- Acted as the primary liaison between the school and Creighton University in Omaha, Nebraska, ensuring smooth communication and collaboration.
- Assisted students in preparing for the international programs, such as language proficiency tests, or cultural orientation.
- Coordinated logistics for summer camps, such as scheduling, and budgeting.
- Organized events, workshops, or seminars that promote cultural understanding and language learning between the school and its university partners.
- Encouraged participation in the summer camp "Language and Culture," and fostering a global perspective among students, staff, and parents.
Teacher Coordinator
Unidad Educativa Particular Borja
Cuenca, Ecuador., Azuay.
09.2019 - 08.2023
- Assisted in recruiting new faculty members by participating in job fairs and interviewing candidates.
- Observed teachers to assist with planning and classroom instruction methodologies.
- Assisted teachers in developing lesson plans that aligned with district objectives.
- Coordinated with school administrators to ensure that all state standards were being met by teachers.
- Examined department needs to construct budget for teacher supplies and materials.
- Discussed curriculum changes with department staff and principals to facilitate action plans.
- Collaborated with supervisors to examine effectiveness of program and instruction.
- Met with parents and instructors to discuss student progress and behavioral or learning issues.
ESL Teacher
Unidad Educativa Particular Borja
Cuenca, Azuay
01.2018 - 08.2023
- Assessed student progress through formal and informal assessments.
- Provided feedback on assignments, tests and exams in a timely manner.
- Incorporated real world applications into lessons whenever possible so that students can apply what they have learned outside the classroom.
- Adapted teaching methods to accommodate diverse learning styles.
- Monitored student behavior during class time and provided appropriate guidance when necessary.
- Created a welcoming atmosphere for all students regardless of cultural background or ability level.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Integrated technology into the curriculum where appropriate by using online resources or apps related to language learning.
- Maintained accurate records of student performance and attendance throughout the semester.
- Encouraged student participation through interactive activities such as debates and group projects.
- Developed and implemented lesson plans to meet the needs of English language learners.
- Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
- Developed lesson plans to teach course materials according to schedule.
- Collaborated with fellow educators to integrate new teaching strategies and materials into the curriculum.
Education
Bachelor of Arts - Teaching English As A Second Language
Universidad Pedagogica Experimental Libertador
Maracay, Venezuela07-2012
Skills
- Transaction processing accuracy
- Money handling
- Patience and empathy
- Classroom administration
- Staff training
- Co-teaching
- Teaching strategies
Languages
English
Professional
Spanish
Native/ Bilingual
Courses and workshops
- Customer Service. NexTier Bank. Butler, PA. January 2025.
- New Account Basis. NexTier Bank. Butler, PA. November 2024.
- Fair Lending. American Bankers Association. November 2024.
- Robery and Bank Security. American Bankers Association. November 2024.
- TOEFL iBT 4-skills workshop. Quito, Ecuador. April 6th 2023.
- Peer Interaction in the Foreign Language Classroom: Maximizing interaction. Oxford University Press. Cuenca, Ecuador. November 16th, 2017.
- Advanced English Course. Ellison's Educational Academy. Curepe, Trinidad and Tobago. (March - Sept 2010).
- Basic Strategies for Teacher Training. (120 hours) Instituto Universitario de Tecnologia Juan Pablo Perez Alfonzo. Maracay, Venezuela. February - August 2004.
- Latin American Project for Training Educators in the Human, Sociopolitical, and Pedagogical Dimensions. (132 hous) Fe y Alegria. Maracay, Venezuela.
Timeline
Banker
Citizens Bank
03.2026 - 08.2026
Bank Teller
Citizens Bank
04.2025 - 03.2026
Universal Teller
NexTier Bank
09.2024 - 04.2025
Cashier
Gri Gri Enterprises LLC Sunshine Gasoline
09.2023 - 03.2024
International Project Coordinator
Unidad Educativa Particular Borja
09.2021 - 08.2023
Teacher Coordinator
Unidad Educativa Particular Borja
09.2019 - 08.2023
ESL Teacher
Unidad Educativa Particular Borja
01.2018 - 08.2023
Bachelor of Arts - Teaching English As A Second Language
Universidad Pedagogica Experimental Libertador