Oswaldo Tosado
Allentown ,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enforcement Manager
Allentown Parking Authority
09.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Created innovative approaches to leading employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Corrections Officer
Northampton County Prison
09.2017 - 08.2018
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Maintenance Supervisor
Allentown Parking Authority
09.2016 - 09.2017
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Maintained the upkeep of all the parking facilities.
Enforcement Officer
Allentown Parking Authority
08.2012 - 09.2016
- Worked closely with public and remained courteous and calm while defusing tense situations.
- Worked collaboratively on application of parking laws, regulations and corporate policies and controls to mitigate risk.
- Assisted with development of compliance program and played leadership role in transition of compliance oversight model.
- Prepared detailed reports documenting compliance with parking regulations.
Education
Associate of Arts - Criminal Justice
Northampton Community College
Bethlehem, PA06.2013
High School Diploma -
Louis E Dieruff High School
Allentown, PA06.2010
Skills
- Leadership
- Emergency Response
- Traffic Control
- Conflict De-Escalation
- Community Relations
- Teamwork and Collaboration
- Problem Resolution
- Public Speaking
- Decision-Making
Certification
CAPP- Certified Administrator of Public Parking
Languages
Spanish
Native or Bilingual
Timeline
Enforcement Manager
Allentown Parking Authority
09.2018 - Current
Corrections Officer
Northampton County Prison
09.2017 - 08.2018
Maintenance Supervisor
Allentown Parking Authority
09.2016 - 09.2017
Enforcement Officer
Allentown Parking Authority
08.2012 - 09.2016
Associate of Arts - Criminal Justice
Northampton Community College
High School Diploma -
Louis E Dieruff High School
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