Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oswaldo Urbina

Summary

Motivated individual with extensive experience in restaurant environment and team leading. Proven track record of achieving goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products, services, and excellent communication skills.

Overview

1
1
year of professional experience

Work History

Repair Support

Love's
09.2023 - 01.2024
  • Maintained a clean and organized store environment by restocking shelves and tidying up displays.
  • Managed inventory effectively, ensuring accurate stock levels and timely reordering when needed.
  • Rethreaded wheels for 18' wheelers

Travel Advisor

Concentrix
01.2023 - 09.2023
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.

Server

Olive Garden
09.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Dr. Dennis D. Cantu Early College
Laredo, TX
05.2022

Skills

  • Patience and Empathy
  • Customer Engagement
  • Stock replenishment
  • Warehouse Operations
  • Travel industry experience

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Repair Support

Love's
09.2023 - 01.2024

Travel Advisor

Concentrix
01.2023 - 09.2023

Server

Olive Garden
09.2022 - 01.2023

High School Diploma -

Dr. Dennis D. Cantu Early College

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Oswaldo Urbina