Osyemaine A Coronado
Miami,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Kitchen Supervisor
Radisson Red Miami Airport
Miami, FL
10.2023 - Current
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Maintained records of employee attendance and payroll information.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols to reduce germ spread.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised team of 14 employees in cook establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared workstations with ingredients and tools to increase efficiency.
Front Desk Agent
Radisson Red Miami Airport
Miami, FL
02.2023 - 10.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Addressed customer needs in a timely manner.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Seafood Specialist
Fresco y Mas
Miami, FL
02.2020 - 10.2023
- Assisted in the preparation and display of seafood items on ice.
- Provided customers with information about fish species, cuts and cooking methods.
- Trained new employees on proper sanitation and safety procedures for handling seafood.
- Ordered fresh seafood from reputable suppliers to ensure quality product.
- Participated in daily inventory checks to maintain accurate stock levels.
- Maintained cleanliness of seafood counter area, including floors, walls, shelves, and equipment.
- Ensured that all products were labeled correctly according to company policy.
- Performed regular maintenance tasks such as cleaning and sanitizing equipment used in the handling of seafood products.
- Monitored temperature logs for all refrigeration units containing seafood products.
- Inspected incoming shipments of seafood for quality assurance purposes.
- Checked expiration dates on packages to ensure freshness of product before stocking shelves.
- Reviewed quality of displayed products and removed old or poor quality merchandise.
- Worked safely and efficiently when handling seafood products.
- Cut, wrapped, weighed and tared seafood department products.
- Prepared cases by pulling products out of case, re-icing case and putting products in fresh pans.
- Received inventory and stock and verified receipt of ordered products and orders.
- Followed cleaning schedule for floors, walls and storage areas.
Costumer Service Asociate
Fresco y Mas
Miami, FL
05.2019 - 02.2020
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Education
GED -
UNE Simon Eodriguez
Aragua09-2010
Skills
- Health Code Requirements
- Inventory Control
- Team Management
- Inventory Controls
- Food Safety Understanding
- Operations Management
- Inventory Ordering
- Scheduling Staff
- Sanitizing Understanding
- Ordering Supplies
- Cost Control
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Kitchen Supervisor
Radisson Red Miami Airport
10.2023 - Current
Front Desk Agent
Radisson Red Miami Airport
02.2023 - 10.2023
Seafood Specialist
Fresco y Mas
02.2020 - 10.2023
Costumer Service Asociate
Fresco y Mas
05.2019 - 02.2020
GED -
UNE Simon Eodriguez
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