Othlee Gordon
Fort Lauderdale,FL
Overview
16
16
years of professional experience
Work History
Scheduling Coordinator/Receptionist, Facilities Department
Accurate Healthcare Professionals
Margate, FL
10.2022 - 12.2024
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Facilitated cross-training sessions to ensure staff could cover multiple roles, improving operational flexibility.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
- Guided employees in handling difficult or complex problems.
- Led weekly scheduling meetings to address concerns, distribute assignments, and gather feedback.
- Streamlined communication channels to ensure timely updates and changes to schedules were disseminated efficiently.
- Created and enforced scheduling policies and procedures to standardize operations.
HHA
Craig Sarokoff
Sunrise, FL
05.2016 - 08.2021
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Accompanied clients on errands outside the home such as shopping trips and doctor visits.
- Performed light housekeeping duties such as laundry, vacuuming and dusting.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Recognized emergency situations and implemented appropriate procedures.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Prepared meals according to dietary requirements and preferences of the client.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Planned, prepared or served meals to patients according to prescribed diets.
- Transported clients to medical appointments or other destinations as needed.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Participated in team meetings with other healthcare professionals regarding patient care plans.
- Instructed family members on how best to provide care for their loved one when needed.
Front Desk Receptionist
BC&D Insurance
Sunrise, FL
02.2009 - 05.2014
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support including photocopying, faxing, and filing.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled sensitive information in a confidential manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Updated and maintained office policies and procedures.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Manchester High School
Manchester JA07-1988
Skills
- Scheduling coordination
- Crisis management
- Time management
- Conflict resolution
- Team collaboration
- Effective communication
- Customer service
- Document management
- Data entry
- Recruitment support
- Strong work ethic
- Deadline oriented
- Teamwork and collaboration
- Effective multitasking
Timeline
Scheduling Coordinator/Receptionist, Facilities Department
Accurate Healthcare Professionals
10.2022 - 12.2024
HHA
Craig Sarokoff
05.2016 - 08.2021
Front Desk Receptionist
BC&D Insurance
02.2009 - 05.2014
High School Diploma -
Manchester High School