Charla Washam
Las Cruces,NM
Summary
Dynamic Office Coordinator with a proven track record at Angelwings Coordinated Care, enhancing workflow efficiency and client satisfaction. Expert in schedule coordination and client relations, I successfully improved office processes and trained staff, fostering a collaborative environment. Committed to performance improvement and adept at managing complex scheduling needs.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Office Coordinator/Scheduling Coordinator
Angelwings Coordinated Care
Las Cruces, NM
08.2014 - 05.2024
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and appointment logistics for staff and clients, ensuring optimal resource allocation.
- Developed and maintained filing systems to streamline document retrieval and improve organization.
- Assisted in preparing reports and presentations, contributing to effective communication across departments.
- Trained new staff on office procedures, fostering a collaborative and informed work environment.
- Served as primary point of contact for client inquiries, resolving issues promptly to maintain satisfaction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
Education
High School Diploma -
Silver High School
Silver City, NMSkills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Client relations
- Scheduling
- Administrative support
- File organization
- Workflow oversight
- Records management
- Technical support
- Staff management
- Client relationship management
- Document management
- Calendar management
- Business administration
- Maintenance scheduling
- Performance improvement
- Scheduling expertise
- Data entry
- Scheduling and calendar management
- Organizational skills
- Training and coaching
- Documentation expertise
- Report preparation
- Conflict management
- Staff training
- Scheduling coordination
- Policy and procedure modification
Timeline
Office Coordinator/Scheduling Coordinator
Angelwings Coordinated Care
08.2014 - 05.2024
High School Diploma -
Silver High School