Seline Carmona

Miami,United States

Summary

Customer service professional with 4+ years of experience in office settings. Demonstrated expertise in medical reception tasks, including keyboarding, data entry, and paperwork processing. Strong knowledge of medical terminology. Excellent communication skills both in person and on the telephone. Known for being a good communicator, problem-solver, and leader. Experienced surgical coordinator with a proven track record of providing exceptional customer service.

Overview

years of professional experience

Work History

Treatment Coordinator / Scheduling Coordinator

New Leaf Chiropractic

Miami FL

12.2023 - Current

Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Explained treatment choices to patients and helped determine best options.
Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Researched billing issues, scheduled appointments and verified insurance coverage.
Laid out potential payment plans for patients.
Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Reviewed X-rays to help patients determine best treatments.
Liaised with sales team to ensure consistency between promotional messaging and sales objectives.
Boosted sales revenue by consistently meeting and exceeding sales targets.
Improved overall sales performance by developing targeted sales training programs for staff members.
Boosted sales revenues by developing and implementing strategic local sales plans.

Surgical Coordinator

Seduction Cosmetic Center

Miami, Florida

02.2020 - Current

Scheduled patients for multiple providers and types of procedures
Verified receipt of clearance letters, completed tests and lab work prior to specific procedures
Shared surgical information, pre-operative instructions and financial details with patients
Entered updates, cancellations and add-ons into scheduling system
Validated procedure and surgery schedules to identify errors and confirm details
Obtained payments for patient co-pays, deductibles and co-insurances
Greeted patients and visitors to determine needs and direct accordingly
Scheduled x-rays and lab work for patients
Greeted visitors and communicated to assess needs and provide direction
Received, answered and responded to telephone calls
Checked patients in and out of appointments
Managed registration desk by answering telephones and transferring calls to designated department
Maintained privacy and confidentiality of patients in compliance with policies and regulations.
Placed sales calls and handled sales for incoming customer calls.
Provided comprehensive support during the sales process, from initial contact to after-sales care.
Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Sales Associate

Aldo

Miami, FL

08.2019 - 02.2020

Built attractive displays and merchandised products
Supported team with receiving, pricing and merchandising
Rotated stock using clearance markdowns and special sales promotions
Assisted customers with sales and service needs
Resolved customer concerns using strong communication and conflict management skills
Handled issues professionally to company standards
Informed customers of promotions and special offers to increase sales
Helped customers navigate store, complete sales and process returns
Delivered consistent service to develop customer base
Processed payments quickly to keep customer flow moving
Managed multiple tasks simultaneously while meeting deadlines.

Education

Associate in Arts (A.A.): Business Administration -

Miami Dade College