Dominque Welcome
Saint Hedwig,TX
Summary
Highly-motivated Treatment and Billing coordinator with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business awareness in different facets of dental office operations, regulatory compliance and patient-centered, superior-quality service. Well-versed in accounts receivable , patient and workflow optimization and scheduling coordination for multiple doctors. Strong leader and problem-solver dedicated to daily dental operations in order promote company efficiency.
Overview
10
10
years of professional experience
Work History
Treatment and Billing Coordinator
The Dentists For Kids
San Antonio, TX
04.2018 - 04.2023
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Completed appeals of denied claims on patient bills.
- Provided excellent customer service, developing and maintaining client relationships.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled and secured over $25,000 in production.
- Provided excellent customer service to create positive experiences and build patient trust.
Patient Care Coordinator
James Brown DDS
San Antonio, TX
12.2016 - 04.2018
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered more than 60 incoming calls per day, scheduled appointments and filed Dental Insurance
- Batched and sent insurance claims, explained benefits to patient, and outlined pricing details for their recommended treatment .
Dental Hygiene Clinical Manager
Concorde Career Colleges
San Antonio, TX
05.2013 - 12.2016
- Promoted high morale through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment and dental clinic
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Conducted weekly, monthly and quarterly inspections of dental equipment
- Maintained Dental supply budget of $3000 per month along with inventory.
- Self-motivated, with strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
BBA - Organizational Leadership
Southern New Hampshire University
Hooksett, NH12.2023
RDA - Dental Assisting
Kaplan Career Institute
San Antonio, TX07.2008
High School Diploma -
School of Excellence in Education
San Antonio05.2007
Skills
- Correspondence Writing
- Fiscal Reporting
- File Management
- Billing Dispute Resolution
- Creating Treatment Plans
- Claim Processing
- Submitting Insurance Documents
- Benefits Verifications
- Document Review
- Billing Systems and Software
Timeline
Treatment and Billing Coordinator
The Dentists For Kids
04.2018 - 04.2023
Patient Care Coordinator
James Brown DDS
12.2016 - 04.2018
Dental Hygiene Clinical Manager
Concorde Career Colleges
05.2013 - 12.2016
BBA - Organizational Leadership
Southern New Hampshire University
RDA - Dental Assisting
Kaplan Career Institute
High School Diploma -
School of Excellence in Education
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