Summary
Overview
Work History
Education
Skills
Timeline
Generic

OTILIO CARDENAS

Quality Assurance Specialist

Summary

Dedicated and passionate worker consistently exceeding expectations while prioritizing safety for myself and others. Adaptable and quick learner committed to excelling in all job duties. Always open to learning and developing new skills and techniques. Demonstrates honesty, integrity, and willingness to assist coworkers. Strong leadership skills guiding others effectively, with attention to detail and bilingual proficiency in Spanish.

Overview

11
11
years of professional experience

Work History

CSF Field Instructor

SoCalGas
10.2024 - Current
  • Received cross training for the Field Instructor position in October of 2024 while maintaining my current position as Quality Assurance Specialist.
  • Developed strong relationships with employees and supervision, establishing trust and promoting open communication for better understanding of policy and procedures.
  • Evaluated employee progress through assessments and provided constructive feedback, leading to higher levels of achievement.
  • Enhanced field learning experiences by coaching during in the field orders.
  • Established clear expectations for employee behavior and performance, maintaining a positive learning environment conducive to in the field success.
  • Conducted risk assessments for all field activities, implementing safety protocols to minimize potential hazards during instruction.

Quality Assurance Specialist

SoCalGas
07.2023 - Current
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Reported problems and concerns to management.
  • Kept open communication between myself, my supervision and district supervision.
  • Stayed update will all policy and procedures.

Energy Technician Residential

SoCalGas
01.2018 - 07.2023
  • Ensured my & the customer's safety was a priority.
  • Practiced proper body positions to avoid sprains & strains using our SIM's training.
  • Used proper PPE.
  • Communicate efficiently between myself, my supervisor, customers & dispatchers.
  • Handled emergency situations with caution & followed company policies to ensure each situation was handled properly.
  • Addressed customer needs & concerns.
  • Kept a professional & clean image during every shift.
  • Kept work truck clean, organized & stocked.
  • Received extra training to work on HSI's, water heater kits & service valve changes.

Meter Reader

SoCalGas
09.2015 - 01.2018
  • Learned the value of working safely & cautiously.
  • Enhanced my safe driving abilities by utilizing Alert Driving & the circle of safety.
  • Planned my work day every morning to ensure I had the most logical & efficient route.
  • Supported efficient route planning with thorough documentation of meter locations and access points.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
  • Performed regular maintenance checks on meters, ensuring accurate readings and early identification of potential issues.

Barista

Starbucks
03.2015 - 12.2017
  • Dealt with all tasks at the front of the store.
  • Provided the highest level of customer service at every shift.
  • Followed directions and took initiative when appropriate.
  • Assisted coworkers once my task were completed.
  • Enhanced my customer service skills by dealing with customer orders & handling their complaints.
  • Used proper PPE for whatever task was at hand.

Buffet Attendant

John's Incredible Pizza
09.2014 - 03.2015
  • Multi tasked to ensure multiple buffets were well stocked & organized.
  • Interacted with customers to answer questions & to ensure they were satisfied with the quality of the food.
  • Worked on my customer service skills to deal with customer concerns or complaints.

Education

CSU Dominguez Hills
Carson, CA
09.2014 - 3 2015

Santa Ana College
Santa Ana, CA
03.2015 - 12 2017

Skills

  • Critical thinking and problem solving

  • Leadership Skills

  • Communication Skills

  • Customer Service

  • Fast Learner

  • Highly organized and efficient

  • Adaptability and flexibility

Timeline

CSF Field Instructor

SoCalGas
10.2024 - Current

Quality Assurance Specialist

SoCalGas
07.2023 - Current

Energy Technician Residential

SoCalGas
01.2018 - 07.2023

Meter Reader

SoCalGas
09.2015 - 01.2018

Barista

Starbucks
03.2015 - 12.2017

Santa Ana College
03.2015 - 12 2017

Buffet Attendant

John's Incredible Pizza
09.2014 - 03.2015

CSU Dominguez Hills
09.2014 - 3 2015

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OTILIO CARDENASQuality Assurance Specialist