Otis Matthews
Silver Spring,MD
Summary
Seasoned lead technician possessing customer service and management expertise seeks outstanding opportunity within a growing organization. Hands-on, results-based professional with creative problem solving skills who goes above and beyond to achieve excellence.
Overview
36
36
years of professional experience
Work History
Chief Technician
Sun Dun Office Refreshments Company (Headquarters)
01.2004 - Current
- Demonstrate expertise, creativity and resourcefulness as Chief Technician for Sun Dun Office Refreshments (Vending)
- Through complete assembly and disassembly of beverage and snack equipment, identify manufacturing errors; assess, propose and implement solutions for improved functionality.
Lead Manager
Bed, Bath & Beyond
01.1999 - 01.2004
- Provided a decade's worth of supervisory and managerial support for Bed, Bath & Beyond
- Over a combined 10-year period, was designated lead staff trainer, in product knowledge, customer relations at Bed, Bath & Beyond
- Due to excellent performance and quality instruction, corporate representatives deemed the store the official training center for its incoming regional employees.
Store Manager
Crown Books
01.1994 - 01.1999
- Provided a decade's worth of supervisory and managerial support for Crown Books
- Over a combined 10-year period, was designated lead staff trainer, in product knowledge, customer relations at Crown Books
- Due to excellent performance and quality instruction, corporate representatives deemed the store the official training center for its incoming regional employees.
Medical Specialist
U.S. Army (82nd Airborne)
01.1988 - 01.1993
- Supervised and motivated Charlie Company's Paratrooper Infantry Regiment
- Awarded an Army Commendation Medal and an Army Achievement Medal for meritorious humanitarian acts and achievement during Operations Hurricane Andrew Relief, and Operation Desert Shield/Storm.
Skills
- Technical/Supervisory
- Assembly and Disassembly
- Customer Engagement
- Equipment Assessment & Problem Solving
- Logistics & Installation
- Mentoring & Employee Skills Development
- Research & Development
- Strategic Planning & Preparation
- Team Leadership & Morale
- Military/Medical
- Assistant Medical Supervisor
- Charlie Company
- Head Medic
- ROTC Support
- Minor Surgery
- Paratrooper
- Phlebotomy
- Triage
- Venipuncture
Accomplishments
- Understanding the functionality of variety of different vending machines.
- Adaptability and willingness to learn.
- Passion for maintaining a health and safe environment responsibilities.
- Supervised maintenance and upgrading systems equipment.
- Replacing refrigeration units.
- Installing credit card readers and MEI telemetry data system.
- Always maintain professionalism, tact diplomacy and sensitivity to portray the company in a positive manner.
Management And Supervision
Provided a decade's worth of supervisory and managerial support for two leading U.S. retailers. Over a combined 10-year period, was designated lead staff trainer, in product knowledge, customer relations at both Bed Bath & Beyond and, Crown Books. Due to excellent performance and quality instruction while serving at each respective retailer, corporate representatives deemed each store the official training center for its incoming regional employees.
Military Service
82nd AIRBORNE, MEDICAL SPECIALIST, Awarded an Army Commendation Medal and an Army Achievement Medal for meritorious humanitarian acts and achievement during Operations Hurricane Andrew Relief, and Operation Desert Shield/Storm.
Technical Leadership
Demonstrate expertise, creativity and resourcefulness as Chief Technician for Sun Dun Office Refreshments (Vending). Through complete assembly and disassembly of beverage and snack equipment, identify manufacturing errors; assess, propose and implement solutions for improved functionality., SILVER SPRING, MD, Silver Spring, MD, 20910, 240-508-7945, OJMATTHEWS1427@GMAIL
Timeline
Chief Technician
Sun Dun Office Refreshments Company (Headquarters)
01.2004 - Current
Lead Manager
Bed, Bath & Beyond
01.1999 - 01.2004
Store Manager
Crown Books
01.1994 - 01.1999
Medical Specialist
U.S. Army (82nd Airborne)
01.1988 - 01.1993
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