Otis Moore
Rancho Cordova,CA
Summary
My passion is to see souls saved and delivered from sin and to see the power of God manifested. I love teaching the Word of God, so as to be applicable in people’s lives. I have a desire for people to know the truth of God's Word. I desire the Lord Jesus to use me, so I and in turn can bless God's people. I want to give back to God's people what God has freely given to me.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate Information System Analyst
State Of California Franchise Tax Board
09.1993 - 04.2015
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
- Resolved malfunctions with systems and programs through troubleshooting.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Investigated system issues and implemented resolutions to reduce downtime.
Lead analyst on special projects and new projects that will impact the Mainframe Operations; establish and maintain project schedule; provide shift manager with project status and update at regular intervals. Responsible for analyzing results and recommending changes. Provided formalized technical IT training to Mainframe staff on mainframe and peripheral operations theory and software, while keeping their technical competencies current. Provide input to the performance and development needs of the Mainframe Operations staff. Ensures Operations training Checklists are utilized properly and completed timely. Provides backup support to system help desks in servicing user passwords. Responsible for weekly and daily review of Change Management Report to ensure scheduled changes will not have an adverse impact on the Mainframe system and related processes. Be familiar with general security policies and assists in maintaining the physical and security of the computer facility. Demonstrate a high standard of professional and ethical conduct.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06.1977
Skills
- Technical Support
- Information Technology
- User Support
- Mainframe Server Systems
- NET Framework
- Operational Processes
Lead technical resource analyst to Mainframe Operations staff in operating complex variable task computer system Operate systems main console including initiating and terminating job processing; monitoring job progress and device assignments; contacting system support personnel for assistance; directing overall utilization, and update and maintain Operations procedure manuals
- NET Framework
- Operational Processes
- NET Framework
- Operational Processes
- NET Framework
- Operational Processes
- Information Systems
- System information
- NET Framework
- Operational Processes
Certification
Associate Information System Analyst Certificates:
Listening Skills (3/6/2001) Grammar Gremlins (10/19/2000) Outlook 98 (10/31/2000) Word 2000 Fundamentals (11/02/2000) Problem Solving & Decision Making 11/07/2000 Professionalism in the Office (06/13/1995 Assertiveness (06/27/1995) English Usage Drills & Exercise (03/25/1992)
SkillSoft CompTIA Network+ 2012: Networking Concepts Part 1 (09/2013). I am presently working on Concept 2.
ITIL V3 Foundation for IT Service Management (with SM Simulation) (03/07/2012)
Mainframe University (Introduction to Mainframe - /OS Basics – ISPF – Large Scale Computing – Beginning JCS – SOR – Deliver) (2011)
Hot Site Exercise #11 (09/2010)
Managing Multiple Priorities Projects & Deadlines (05/13/2008)
Sexual Harassment Prevention / Disability Awareness (03/06/2002)
Conflict Resolution (02/06/2001)
LSM Training Workshop (02/27/2001)
Awareness of Others (04/05/2001)
OS/390 Introduction (08/11/2001)
Intercultural Communication (05/10/2001)
Thinking Skills (09/07/2000)
Work 97 Level 1 (05/03/2000)
Excel 97 Level 1 (09/21/2000)
Customer Service Excellence (08/1990)
I climbed Mt. Shasta. I enjoy riding my bike, and traveling.
I climbed Mt. Shasta 3 times, it was exhilarating. I enjoy riding my bike on the American River Bike Trail to Folsom Lake, and I enjoy traveling (Lake Tahoe, Reno Nevada, etc.
Additional Information
I joined the Navy in 10/07/1977 to become Aviation Structural Mechanic (hydraulic) Airman Apprentice (AMHAA).
- Navy Service School Aviation Fundamental Certificate - 2/15/1978
- Navy Service School Aviation Mechanic Hydraulic Certificate - 4/20/1978
- Certificate of completion of a course of instruction in A7E Hydraulic/Structural PT
- Navy Service School Hydraulic & Pneumatic System Organization Certificate - 7/7/1978
I was stationed at China Lake, CA. I was an Plane Captain for A7C/E aircraft.
Discharged - 04/11/1979
Timeline
Associate Information System Analyst
State Of California Franchise Tax Board
09.1993 - 04.2015
High School Diploma -
San Juan High School
Associate Information System Analyst Certificates:
Listening Skills (3/6/2001) Grammar Gremlins (10/19/2000) Outlook 98 (10/31/2000) Word 2000 Fundamentals (11/02/2000) Problem Solving & Decision Making 11/07/2000 Professionalism in the Office (06/13/1995 Assertiveness (06/27/1995) English Usage Drills & Exercise (03/25/1992)
SkillSoft CompTIA Network+ 2012: Networking Concepts Part 1 (09/2013). I am presently working on Concept 2.
ITIL V3 Foundation for IT Service Management (with SM Simulation) (03/07/2012)
Mainframe University (Introduction to Mainframe - /OS Basics – ISPF – Large Scale Computing – Beginning JCS – SOR – Deliver) (2011)
Hot Site Exercise #11 (09/2010)
Managing Multiple Priorities Projects & Deadlines (05/13/2008)
Sexual Harassment Prevention / Disability Awareness (03/06/2002)
Conflict Resolution (02/06/2001)
LSM Training Workshop (02/27/2001)
Awareness of Others (04/05/2001)
OS/390 Introduction (08/11/2001)
Intercultural Communication (05/10/2001)
Thinking Skills (09/07/2000)
Work 97 Level 1 (05/03/2000)
Excel 97 Level 1 (09/21/2000)
Customer Service Excellence (08/1990)
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